Unable to add Existing Google My Business Listing - Frozen on Rotating Square!

Hi there,

I have tried for some time to add an existing (verified) Google Business Profile Listing to a client's site and the screen freezes at the square after allowing me to get as far as connecting the google account associated with it and clicking on "allow". 

I have tried troubleshooting with the following:

-Waited and tried again in a few days

-Tried on various browsers

-Logged in, logged out

-Verified emails, admin privileges, etc.

-The site is live

-Tried on various computers

-Tried instead to just add a new business listing (this did not work either)

I have successfully done this before, but I feel like there must be some update or something I am missing?)

Thank you for any help or insight!

Hi - I am having the exact same issue as you! So annoying - hopefully someone will have an answer for us! @Squarespace Guru 

Thank you for responding! Just wanted to check in and bump this to see if anyone has a fix for this yet--glad to hear I am not the only one, @CallumG1990 ! 🙂

Hello,

I've gone to marketing and tried to add my google business under location management but it will not go past the squarespace "loading" icon. My has been up and running so I'm not clicking create new. This is happening when I try to link. I've tried on my mobile and laptop probably a dozen times over the last 3 weeks. Thanks for any help!

I'm having the same exact issue...

Me too...

I've sent in a request, I'll update here

The help desk got back to me. They are aware of the issue and are working on it. Below is the email I received.

I've sent in a request with the exact same issue,,, haven't had any reply jet ! 

Me too, when will this issue be fixed please, its now 25th August and I can see the last post was back in July

I'm having the same problem! I'm glad I searched and found this page because I was getting real annoyed watching that loading icon and thinking I had bad service suddenly. Will this be fixed anytime soon?

Same here, we are having this issue on several sites all of a sudden. Very frustrating.

Read the email I got above via this thread

I'm having this issue and bummed to see it's already been months and still happening. Since the Import isn't working I explored Create New Location. My business is virtual without any physical address. On Google My Business I don't have an address listed at all, only service areas. On GMB the fields for physical address disappear when I click being a service business. From Square Space when I click Create New Location a physical address is REQUIRED and can later be hidden. Others here don't mention if their businesses are virtual or not but I'm wondering if this discrepancy has anything to do with the bug. I'm not sure why Square Space requires a physical address for virtual/service businesses if Google My Business doesn't. I had a chat with customer service yesterday and they said they would "note" this in my account which is being added to the list of many others awaiting resolution.

Same problem here. Glad I finally came to the Forum and discovered I'd been wasting my time trying to connect this.

Same problem here. This should really be prioritised at Squarespace technial support level. A recent status update from Squarespace would be reassuring as well. 

Glad I searched for this. Been two weeks I've been re-trying to connect my GBP to Squarespace as well. Question - will creating a new location under Squarespace connect it to GBP? Don't want this to happen and have duplicate profiles

I created a Squarespace account this summer 2022 and still having the issue of not being able to link My business google account via location management. I am so worried this is effecting me SEO. I just keep getting the same answer from Squarespace that there is an issue but no fix as of yet. It has been going on months. 

I am having the same problem. I cant believe they haven't helped anyone with this in months. It's cool that we are paying full price for a website where the SEO isn't working which is half the point. Good job Squarespace. Thanks for listening and helping.😡

Hopefully they respond to someone and they post on here soon.

Having same problem importing existing Google Business data. Will contact support directly through email. Usually is helpful.

It's November 9th, and the issue is still happening. 😕

Still happening for me too as of November 12. Very worrisome that Squarespace apparently does nothing about this, appears they only offer empty reassurances!

This is so frustrating - why haven't they fixed this yet? 

Hi there,

Having some issues with connecting google business to my location manager. I have put a ticket in with google but have not heard anything from them so far. The issue when selecting "add location via google business" the window just continually spins and never ends, I left it spinning before bed and its still going. Am I missing something?  I have tried deleting all past locations and disconnected my google account from squarespace and tried again with no luck