DEdwards Posted November 11, 2023 Share Posted November 11, 2023 How is this still an issue? Come on SquareSpace it's literally been years. Why hasn't this been fixed already? I'm seriously considering taking money somewhere else if simple issues can't be fixed in a reasonable time frame. Link to comment
Cas91 Posted November 23, 2023 Share Posted November 23, 2023 Both glad and disappointed to have read this thread before upgrading to paid email campaigns for my new site. Looks like I'd be better off starting elsewhere from day one... Link to comment
harry__vincent Posted January 14 Share Posted January 14 Same here, having redesigned my new newsletter too - it's also unclear where the other colours are coming from - even if there were an option to see what the colours would be converted to - it would help. This also may be beyond SS and even be an iOS or Gmail issue but clearly enough people are affected. miserytakeme 1 Link to comment
Aum Posted February 13 Share Posted February 13 (edited) Still have this issue, it's really bad. At least introduce a simple option for providing darkmode colours. I'm assuming this not having been fixed leading to an issue on Gmail side. There should be some conversations as this doesn't bode well to both Squarespace and Gmail. Redesigning still has issues, as you're just guessing as to what works. Files are attached if they help anyone come up with a solution. All works as expected on Apple Mail. Edited February 13 by Aum Clarity to attached images. DEdwards 1 Link to comment
Cal_PSA Posted March 5 Share Posted March 5 @sqarhelp Be great to get some customer service on this. I didnt realise community engagement here was this bad, 2 years and no feedback from a rep? ... k Having same issue When setting up emails in the email editor it says that we can enforce brand continuity - however the colours showing on customer emails are anything but my brand colours. I wanted a dark grey/blue and I got near white. Once my subscription is up at the end of this year i'll most likely be taking my business elsewhere, almost £300 a year, wakeup out there yo 🥱 MA Photography and DEdwards 2 Link to comment
hello_sarahdipitous Posted March 27 Share Posted March 27 I'm having the same problem... and hoping this has been solved, but I guess not yet. Too bad.. Squarespace was becoming my favorite platform but whats the point if I can't market my website? DEdwards 1 Link to comment
DEdwards Posted March 29 Share Posted March 29 On 3/5/2024 at 6:14 PM, Cal_PSA said: @sqarhelp Be great to get some customer service on this. I didnt realise community engagement here was this bad, 2 years and no feedback from a rep? ... k Having same issue When setting up emails in the email editor it says that we can enforce brand continuity - however the colours showing on customer emails are anything but my brand colours. I wanted a dark grey/blue and I got near white. Once my subscription is up at the end of this year i'll most likely be taking my business elsewhere, almost £300 a year, wakeup out there yo 🥱 I'm in the process of switching hosts, I have a week left of my sub. I've been here almost a year and I'm tired of their developers adding features that no one asked for and not fixing glaring issues with their platform. Link to comment
Rishad Posted May 17 Share Posted May 17 Aaaaaaand here we still are... on May 17, 2024. Crickets from Squarespace. Link to comment
undercurrent Posted June 16 Share Posted June 16 June 2024 and still no fix or response. I have been a customer since 2017 and this remains my number one complaint and why I do not recommend Squarespace to other brands. Honestly, between this Dark Mode glitch, their extremely limited fonts, and being unable to edit mobile sites and emails separately from the desktop versions, I am disappointed enough to make the switch to WIX. tessskips 1 Link to comment
krodriguez Posted July 27 Share Posted July 27 Cannot emphasize enough how much this feature is needed and how bizarre it is that SQSP support has provided no help in this matter. Link to comment
Fadwa Posted August 17 Share Posted August 17 SS Bumping this as im having this issue also. Anyone on darkmode doesn't get my intended emails in the correct colour pattern Link to comment
Kirsten86 Posted September 10 Share Posted September 10 I'm having this same issue, along with some other frustrations. I can't believe this issue dates back years with no SS rep addressing it. I've already been considering switching to Wix for a myriad of other reasons. This might be the one that seals the deal. Link to comment
sayreambrosio Posted September 11 Share Posted September 11 On 9/10/2024 at 5:35 AM, Kirsten86 said: I'm having this same issue, along with some other frustrations. I can't believe this issue dates back years with no SS rep addressing it. I've already been considering switching to Wix for a myriad of other reasons. This might be the one that seals the deal. Wix has some of the similar problems. I have clients on Wix that still use a different email service due to price, deliverability issues, et cetera. Sayre Design Site: https://www.stregaconsulting.com Author Coordinates: https://bio.site/sayreambrosio Italian Journey: https://bio.site/ambrosiosjrnyhm Link to comment
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