freelancervillepalmu Posted November 19, 2020 Share Posted November 19, 2020 Site URL: https://www.cafevaino.fi Hey! I'm trying to do a webshop in finnish. I'm using the "service" template in the webshop since no postage is involved. The order confirmation email displays by default a line that says: "We will be in contact shortly regarding the services you have ordered." How can I edit / translate this? Screenshot for the confirmation email attached. Link to comment
sruss76 Posted November 19, 2020 Share Posted November 19, 2020 That part of the template can't be edited, I'm afraid. Link to comment
tuanphan Posted November 19, 2020 Share Posted November 19, 2020 Commerce > Customer Notifications > Order Email > Order Confirmation. Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message Contact Customer Care - Learn CSS - Buy me a coffee (thank you!) Link to comment
sruss76 Posted November 19, 2020 Share Posted November 19, 2020 @tuanphan - OP asked specifically if the line ""We will be in contact shortly regarding the services you have ordered." can be edited. It can't be edited...you can add extra info before or after that part, but you can't edit the Order Summary part. Link to comment
tuanphan Posted November 19, 2020 Share Posted November 19, 2020 You can edit in Old Editor. Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message Contact Customer Care - Learn CSS - Buy me a coffee (thank you!) Link to comment
sruss76 Posted November 19, 2020 Share Posted November 19, 2020 His screenshot is the new look for the confirmation email. And I don't see a way to switch back to the old editor. I also remember reading that sometime in January 2021, everyone will be switched to the new editor and any customization you do on the old one will not be carried over. Link to comment
freelancervillepalmu Posted November 20, 2020 Author Share Posted November 20, 2020 Hey! The old editor is out of the question since it will be unavailable from january 2021. I tried using different product templates instead of service but the confirmation email prints text to the same location with all the settings. Service product: "We will be in contact shortly regarding the services you have ordered." Product: "We will notiify you shortly when the order has shipped" (or something like this, I did not write it down). ...there's also no way to translate this phrase 😞 Link to comment
sruss76 Posted November 20, 2020 Share Posted November 20, 2020 @freelancervillepalmu - you can try contacting SQSP support and see if they can help you with it, but what you're trying to change/translate is part of the email template that we can't edit so I don't know. Link to comment
cherylr Posted November 23, 2020 Share Posted November 23, 2020 I am trying to do this as well. Adding my comment here to follow the thread. Link to comment
skoontzie Posted January 27, 2022 Share Posted January 27, 2022 So confusing for my customers. We offer no physical product and no follow up is needed other than a your order completed email. Link to comment
CBT_JRW Posted February 3, 2022 Share Posted February 3, 2022 (edited) Found where this value is kept. Cheeky bastards. You have to select the custom text widget for the sub-menu to appear. Edited February 3, 2022 by CBT_JRW andrewrecyclesmart 1 Link to comment
Solution paul2009 Posted January 22, 2023 Solution Share Posted January 22, 2023 (edited) On 11/19/2020 at 7:09 PM, freelancervillepalmu said: I'm trying to do a webshop in finnish. I'm using the "service" template in the webshop since no postage is involved. The order confirmation email displays by default a line that says: "We will be in contact shortly regarding the services you have ordered." How can I edit / translate this? When this thread was started in November 2020 there wasn't a solution to this issue, but a month later (in December 2020) Squarespace added a new feature to allow you to edit the custom product type messages. For example, to edit the message in the Order Confirmed notification, you can find this in Selling > Selling Tools > Customer Notifications > General Orders > Order Confirmed. Click EDIT EMAIL and then click on the text within the email. A side panel will appear where you can edit the default custom message for different product types. Did this help? Please give feedback by clicking an icon below ⬇️ Edited March 20 by paul2009 Squarespace changed the menu structure Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
epete22 Posted December 22, 2023 Share Posted December 22, 2023 I need to edit an order email for a digital download so i can supply instructions. Where do I do that? Link to comment
MeganMcCrory Posted March 20 Share Posted March 20 as of March 20, 2024, Selling>Selling Tools>Customer Notifications is the correct path to edit and customize emails. You can also easily apply your brand styles to all in one click. Also you can just type "customer notifications" into the search bar and it will hop you directly to there. Link to comment
MeganMcCrory Posted March 20 Share Posted March 20 On 12/22/2023 at 5:20 PM, epete22 said: I need to edit an order email for a digital download so i can supply instructions. Where do I do that? Selling>Selling Tools>Customer Notifications Link to comment
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