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How to edit the confirmation emal

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Site URL: https://www.cafevaino.fi

Hey! I'm trying to do a webshop in finnish. I'm using the "service" template in the webshop since no postage is involved. The order confirmation email displays by default a line that says:

"We will be in contact shortly regarding the services you have ordered."

How can I edit / translate this? Screenshot for the confirmation email attached.

Screenshot 2020-11-19 at 21.08.10.png

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Hey! The old editor is out of the question since it will be unavailable from january 2021. I tried using different product templates instead of service but the confirmation email prints text to the same location with all the settings.

Service product: "We will be in contact shortly regarding the services you have ordered."

Product: "We will notiify you shortly when the order has shipped" (or something like this, I did not write it down).

...there's also no way to translate this phrase 😞

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On 11/19/2020 at 7:09 PM, freelancervillepalmu said:

I'm trying to do a webshop in finnish. I'm using the "service" template in the webshop since no postage is involved. The order confirmation email displays by default a line that says: "We will be in contact shortly regarding the services you have ordered." How can I edit / translate this?

When this thread was started in November 2020 there wasn't a solution to this issue, but a month later (in December 2020) Squarespace added a new feature to allow you to edit the custom product type messages. For example, to edit the message in the Order Confirmed notification, you can find this in Selling > Selling Tools > Customer Notifications > General Orders > Order Confirmed.

Click EDIT EMAIL and then click on the text within the email. A side panel will appear where you can edit the default custom message for different product types.

image.thumb.png.ba3d48e319f9a6d9b5f47c2e157bd9d5.png

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Edited by paul2009
Squarespace changed the menu structure

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as of March 20, 2024, Selling>Selling Tools>Customer Notifications is the correct path to edit and customize emails. You can also easily apply your brand styles to all in one click. Also you can just type "customer notifications" into the search bar and it will hop you directly to there.

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