GroundStudios Posted July 11, 2019 Share Posted July 11, 2019 I'm just open this threat to inform you, that I just had a conversation (via chat) with the squarespace support, who told me, that this is a known issue and they are working on it! He couldn't make a statement regarding the time it will take to solve. so no fix right now (July, 11th 2019) cheersMichael Link to comment
Foz Posted August 27, 2019 Share Posted August 27, 2019 Mine isn't working on the new Colima template either. Anyone else having issues? Link to comment
GroundStudios Posted August 27, 2019 Author Share Posted August 27, 2019 Seriously, When will this be fixed? We are a company who produces mainly moving image, which we want to show with a background video. Using an Image instead is no option for us. But thats was the only suggested solution from support, when I asked in July. It's near September now! Link to comment
Cubase Posted November 10, 2019 Share Posted November 10, 2019 November and it still doesn’t work. Link to comment
ChrisMusser Posted March 27, 2020 Share Posted March 27, 2020 March 27, 2020, mine still doesn't work either Link to comment
derricksrandomviews Posted March 27, 2020 Share Posted March 27, 2020 In my case the fallback image for my landing page video, is not a fallback, it always come up, video will not play. On my desktop, the fallback image shows depending on the browser, Edge is slow, slower than Chrome no matter what MS tells you. Template is 7.0 Avenue. Link to comment
MHart Posted August 12, 2020 Share Posted August 12, 2020 Has anyone solved this yet? I am having the same problem. Link to comment
Susana_SQSP Posted August 13, 2020 Share Posted August 13, 2020 Hi everyone, Sorry to hear about the issues you are experiencing with the fallback images on your site! For any further questions regarding this issue, please reach out to the Squarespace Customer Support team. For now I am closing this post. Link to comment
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