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GroundStudios

Fallback image not working on mobile device

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I'm just open this threat to inform you, that I just had a conversation (via chat) with the squarespace support, who told me, that this is a known issue and they are working on it! He couldn't make a statement regarding the time it will take to solve.

so no fix right now (July, 11th 2019)

cheersMichael

Edited by GroundStudios
Initial Revision

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Seriously, When will this be fixed?

We are a company who produces mainly moving image, which we want to show with a background video. Using an Image instead is no option for us. But thats was the only suggested solution from support, when I asked in July.

It's near September now!

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Posted (edited)

In my case the fallback image for my landing page video, is not a fallback, it always come up, video will not play. On my desktop, the fallback image shows depending on the browser, Edge is slow, slower than Chrome no matter what MS tells you. Template is 7.0 Avenue. 

Edited by derricksrandomviews

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