Can't redirect root domain

On Squarespace domains, I can't redirect the naked domain to the www domain. When I try putting @ (for the root domain) in the subdomain to forward from, and anything, whether it is https://www.tock.life/ or https://sites.google.com/view/tockapp, it errors and says 

Unable to save this domain forwarding rule

There was a problem with saving your changes. Please try again later.

On Squarespace domains, I can't redirect the naked domain to the www domain. When I try putting @ (for the root domain) in the subdomain to forward from, and anything, whether it is www.tock.life/ or https://sites.google.com/view/tockapp, it errors and says 

Unable to save this domain forwarding rule

There was a problem with saving your changes. Please try again later.

Thank you for any help

Adding Custom DNS Record with Host "@," Type "A," and Data "174.129.25.170" seems to be a working solution for right now, as WWWizer gives a free naked domain redirect to www through it.

Try here: http://tock.life/

Still open for any other solutions though

I have been running into this exact issue. Thanks for the workaround as that seems to have worked 🫡

That being said... It would be great if there is some explanation of why adding a redirect through squarespace doesn't work and/or if there is a preferred way of solving this problem.

Same problem here. Will try the workaround suggested above.

This is still a problem for me as well; I can set up redirects on any subdomain name I want, but not for the root domain somehow, getting that totally unhelpful error message. I need to use domains as redirects to our Google Sites, which I have been able to do on Bluehost and on Google Domains, but I would be concerned if after Google Domains is fully transferred to Squarespace I would lose that capability.

Having the same issue.  Got the domain to reroute to my wife's etsy store but it won't let me add it.

Just finished a chat with support.  Had to delete the default DNS info under domain management then it let me add the redirect.

Thank you, ArmandRose. 

I just did this and it worked for me as well. I deleted "Squarespace Defaults" and it worked.

I really appreciate you posting your solution here.

Thanks, @JulianGil. It worked for me as well.

Deleted my squarespace defaults under Edit DNS and still unable to redirect my root domain to my www subdomain. Any suggestions on what else I can try?

On 11/15/2023 at 8:32 AM, danieljodeci said:

Deleted my squarespace defaults under Edit DNS and still unable to redirect my root domain to my www subdomain. Any suggestions on what else I can try?

I had same issue, after deleting defaults DNS set, still cannot setup the domain forwarding (I have my own CNAME). After I delete my customized CNAME, then I was able to add the domain forwarding, however I cannot add my CNAME back, saying it's conflicting. 

Same issue as @whitedeer. 

On 11/17/2023 at 5:36 PM, whitedeer said:

I had same issue, after deleting defaults DNS set, still cannot setup the domain forwarding (I have my own CNAME). After I delete my customized CNAME, then I was able to add the domain forwarding, however I cannot add my CNAME back, saying it's conflicting. 

Contact their tech support, resolved by adding one more "A" in DNS setup, the IP is square's internal IP and I waited 2 days for the data populated:

I thought maybe this issue was just limited naked root redirects to www, but squarespace currently just doesn't handle *any* root redirects

@Web_Solutions

Do you have any idea about this? Is this just a squarespace bug? Tagging you, because you are a circle member and are a popular poster in this forum category