Can't redirect root domain

On Squarespace domains, I can't redirect the naked domain to the www domain. When I try putting @ (for the root domain) in the subdomain to forward from, and anything, whether it is https://www.tock.life/ or https://sites.google.com/view/tockapp, it errors and says 

Unable to save this domain forwarding rule

There was a problem with saving your changes. Please try again later.

On Squarespace domains, I can't redirect the naked domain to the www domain. When I try putting @ (for the root domain) in the subdomain to forward from, and anything, whether it is www.tock.life/ or https://sites.google.com/view/tockapp, it errors and says 

Unable to save this domain forwarding rule

There was a problem with saving your changes. Please try again later.

Thank you for any help

Adding Custom DNS Record with Host "@," Type "A," and Data "174.129.25.170" seems to be a working solution for right now, as WWWizer gives a free naked domain redirect to www through it.

Try here: http://tock.life/

Still open for any other solutions though

I have been running into this exact issue. Thanks for the workaround as that seems to have worked 🫡

That being said... It would be great if there is some explanation of why adding a redirect through squarespace doesn't work and/or if there is a preferred way of solving this problem.

Same problem here. Will try the workaround suggested above.

This is still a problem for me as well; I can set up redirects on any subdomain name I want, but not for the root domain somehow, getting that totally unhelpful error message. I need to use domains as redirects to our Google Sites, which I have been able to do on Bluehost and on Google Domains, but I would be concerned if after Google Domains is fully transferred to Squarespace I would lose that capability.

Having the same issue.  Got the domain to reroute to my wife's etsy store but it won't let me add it.

Thank you, ArmandRose. 

I just did this and it worked for me as well. I deleted "Squarespace Defaults" and it worked.

I really appreciate you posting your solution here.

Thanks, @JulianGil. It worked for me as well.

Deleted my squarespace defaults under Edit DNS and still unable to redirect my root domain to my www subdomain. Any suggestions on what else I can try?

On 11/15/2023 at 8:32 AM, danieljodeci said:

Deleted my squarespace defaults under Edit DNS and still unable to redirect my root domain to my www subdomain. Any suggestions on what else I can try?

I had same issue, after deleting defaults DNS set, still cannot setup the domain forwarding (I have my own CNAME). After I delete my customized CNAME, then I was able to add the domain forwarding, however I cannot add my CNAME back, saying it's conflicting. 

Same issue as @whitedeer. 

On 11/17/2023 at 5:36 PM, whitedeer said:

I had same issue, after deleting defaults DNS set, still cannot setup the domain forwarding (I have my own CNAME). After I delete my customized CNAME, then I was able to add the domain forwarding, however I cannot add my CNAME back, saying it's conflicting. 

Contact their tech support, resolved by adding one more "A" in DNS setup, the IP is square's internal IP and I waited 2 days for the data populated:

I thought maybe this issue was just limited naked root redirects to www, but squarespace currently just doesn't handle *any* root redirects

@Web_Solutions

Do you have any idea about this? Is this just a squarespace bug? Tagging you, because you are a circle member and are a popular poster in this forum category

Help please. Google sites won't work without www. prefix in a new browser and forwarding root domain gives "unable to save this domain forwarding rule error" as mentioned above

Any news on this?

I have the same issue and I have tried everything stated above and nothing has worked I have tried a number of times to get in contact with squarespace and have not gotten any help regarding this issue. If not fixed soom I may transfer my domain to another company. 

Any updates? The forwarding isn’t working and neither is the WWWIzwer workaround.  

Having the same problem. Has anyone been able to get in touch with Squarespace for support/a workaround? My existing subdomains seem to be forwarding fine but I can't add any new ones without getting the " "unable to save this domain forwarding rule" message.

Same here.. Bumping

Have the same problem too. Already contacted support and was told they were aware of the issue. Hope something's done about it soon. 

On 11/4/2023 at 8:07 PM, lw64 said:

Adding Custom DNS Record with Host "@," Type "A," and Data "174.129.25.170" seems to be a working solution for right now, as WWWizer gives a free naked domain redirect to www through it.

Try here: http://tock.life/

Still open for any other solutions though

This did work, however, I was getting HTTPS warnings. Definitely a good way to scare away business. Hope this gets fixed soon.