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SquareSpace version migration for website possible?

Go to solution Solved by Ziggy,

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Posted

Currently, the only way is to redesign from scratch and then transfer your domain from the old website to the new one. It's best to do this when you are wanting to change the design. Even if you could simply upgrade, there would still be a lot of work to adapt your content to the new editor as it works quite differently.

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
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Posted (edited)

Ziggy,

Wow a re-design for an incremental update? Is Squarespace support only monitored by non-Squarespace staff? ie 'Community Members'? I was under the impression that with a paid subscription, there would be dedicated support for a hosted site with a ticketing system (accountability).

How do I get a 'premium' dedicated support model on either this platform or another?

thanks

Edited by TaysttheNotes
Posted
Quote

Is Squarespace support only monitored by non-Squarespace staff? ie 'Community Members'?

The only official Squarespace support is provided by Customer Support.

This forum is provided by SS for community members but SS does not officially provide support here. Please see item seven on the forum guidelines.

Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.

Posted
6 hours ago, TaysttheNotes said:

Wow a re-design for an incremental update?

It is not an incremental update from the user perspective, it is a complete overhaul, why it was named 7.1 I don't know! 

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 
Hire me on Upwork!

📈 SEO Space (Referral link)
Ⓜ️ 
Will Myers' Plugins & Tutorials (Referral link)
 🔌 Ghost Squarespace Plugins (Referral link)
 SquareWebsites Plugins (Referral link)
 🔲SQSP Themes (Referral link) 
Spark Plugin (Referral link) 
 🖼️Pinch-to-Zoom Gallery Lightbox Plugin (Referral link) 

 Did I help? Buy me a coffee?

Posted

Creedon,

When I attempt to log into the Customer Support portal link you provided, 'Logging In' simply returns me to the same page. I can click no further for the support I seek.

I have closed and re-opened a fresh (Chrome) browser.

 

 

Screenshot 2023-10-20 at 10.27.12 AM.png

Posted

I can't fix SS issues. When I go to the link I end up here...

ScreenShot2023-10-20at11_07_11AM.thumb.png.a2b7b450a1d11eb1f93f7b2151f8e13c.png

Some observations. When I go to the site there are an insane number of redirects as SS gets set up.

I'm usually logged in before I go to the support site. Have you gone to account.squarespace.com and logged in before you go to support?

Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.

Posted
On 10/20/2023 at 1:49 AM, TaysttheNotes said:

I was under the impression that with a paid subscription, there would be dedicated support for a hosted site with a ticketing system (accountability).

If you are experiencing difficulties contacting Squarespace, please read how to contact Squarespace

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

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