SquareSpace version migration for website possible?

Hello,

I noticed my website is running version 7.0

How do I get it migrated to version 7.1?

Ziggy,

Wow a re-design for an incremental update? Is Squarespace support only monitored by non-Squarespace staff? ie 'Community Members'? I was under the impression that with a paid subscription, there would be dedicated support for a hosted site with a ticketing system (accountability).

How do I get a 'premium' dedicated support model on either this platform or another?

thanks

Quote

Is Squarespace support only monitored by non-Squarespace staff? ie 'Community Members'?

The only official Squarespace support is provided by Customer Support.

This forum is provided by SS for community members but SS does not officially provide support here. Please see item seven on the forum guidelines.

6 hours ago, TaysttheNotes said:

Wow a re-design for an incremental update?

It is not an incremental update from the user perspective, it is a complete overhaul, why it was named 7.1 I don't know! 

Creedon,

When I attempt to log into the Customer Support portal link you provided, 'Logging In' simply returns me to the same page. I can click no further for the support I seek.

I have closed and re-opened a fresh (Chrome) browser.

I can't fix SS issues. When I go to the link I end up here...

Some observations. When I go to the site there are an insane number of redirects as SS gets set up.

I'm usually logged in before I go to the support site. Have you gone to account.squarespace.com and logged in before you go to support?

On 10/20/2023 at 1:49 AM, TaysttheNotes said:

I was under the impression that with a paid subscription, there would be dedicated support for a hosted site with a ticketing system (accountability).

If you are experiencing difficulties contacting Squarespace, please read how to contact Squarespace.