MelissaJersey Posted October 27, 2022 Share Posted October 27, 2022 When a paid member has an annual renewal due, does Squarespace send an email reminder automatically? What happens in the case that a paid member does not renew their membership? Do they get any automated email, do I get an automated email letting me know that the member was not renewed? Is there any notification sent to me and the member in the case that their credit card is expired or no longer valide? Link to comment
paul2009 Posted October 27, 2022 Share Posted October 27, 2022 (edited) On 10/27/2022 at 9:40 PM, MelissaJersey said: When a paid member has an annual renewal due, does Squarespace send an email reminder automatically? No. Unfortunately Squarespace do not send reminders before subscriptions renew. They send a receipt afterwards, which isn't the same thing! This is already a problem in the UK because the Competition & Markets Authority (CMA) have stated that customers should be sent a reminder "a reasonable time before it is due to be renewed". I have lobbied Squarespace to improve this but I don't have any news to share at this time. On 10/27/2022 at 9:40 PM, MelissaJersey said: What happens in the case that a paid member does not renew their membership? Do they get any automated email, do I get an automated email letting me know that the member was not renewed? Squarespace will attempt to charge the customer up to three times in case the customer's card has expired. You'll receive an email each time payment fails. You'll also receive an email when: a member pays the recurring subscription a member cancels their membership Was this post helpful? Please give feedback by clicking an icon below ⬇️ Edited June 24, 2023 by paul2009 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
CheekyStar Posted June 20, 2023 Share Posted June 20, 2023 (edited) Can this be fixed, please? It's not a great customer experience to have surprise billing occur. This courtesy is important, especially in a year cycle. I'm paying for the top-tier commerce plan and memberships capability; it seems to me this should be a requirement for customer retention. Edited June 20, 2023 by CheekyStar TheLotusHeart 1 Link to comment
Lara-Dawn Posted June 20, 2023 Share Posted June 20, 2023 I would hope this is fixed soon. Seems like it would be a necessity to have for those setting up membership sites. If abandoned cart recovery is offered, why not this? Link to comment
TheLotusHeart Posted June 23, 2023 Share Posted June 23, 2023 How can I keep a current list of members to extend their membership for another duration of time without having them have to register again? Link to comment
paul2009 Posted June 23, 2023 Share Posted June 23, 2023 6 hours ago, TheLotusHeart said: How can I keep a current list of members to extend their membership for another duration of time without having them have to register again? I am not sure that I understand your question. Memberships automatically renew unless a member manually cancels their membership. Can you explain the issue? Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
jezhawk Posted June 24, 2023 Share Posted June 24, 2023 I agree with the comments above we really need this notification for member renewals to be sent to customers. I just had one of my annual members email me and query the charge. It’s not professional and I’m surprised it’s not already a feature! Link to comment
paul2009 Posted June 24, 2023 Share Posted June 24, 2023 20 minutes ago, jezhawk said: we really need this notification for member renewals to be sent to customers. I just had one of my annual members email me and query the charge. @CheekyStar @Lara-Dawn @jezhawk This has already been flagged with the relevant team, but I do recommend that you (and anyone else who is affected) make your own feature request by contacting Squarespace Customer Care. This will help them to understand how many users are impacted. Squarespace employees don't use this forum to capture requests (see the guidelines - item 6). Did this help? Please give feedback by clicking an icon below ⬇️ LJCarter 1 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
WCS Posted September 6, 2023 Share Posted September 6, 2023 @jezhawk@CheekyStar@Lara-Dawn If you're still looking for this feature, MemberSpace integrates with Squarespace and allows you to customize a notification email for subscription renewals: https://help.memberspace.com/article/221-how-to-adjust-payment-reminder-emails This functionality is included in their free version: https://www.memberspace.com/pricing jezhawk 1 Did I help? Click 👍 or mark it as the solution! This helps others find the answers they need. Meghan | Westerly Creative Studio 🍪 Still need your website policies? Termageddon makes it easy. Get 10% off your first year! (< affiliate link) Link to comment
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