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Customer Email Reminders for Member Area Renewals

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When a paid member has an annual renewal due, does Squarespace send an email reminder automatically?  What happens in the case that a paid member does not renew their membership?  Do they get any automated email, do I get an automated email letting me know that the member was not renewed? Is there any notification sent to me and the member in the case that their credit card is expired or no longer valide?

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48 minutes ago, MelissaJersey said:

When a paid member has an annual renewal due, does Squarespace send an email reminder automatically?

No, Squarespace do not send reminders before subscriptions renew. They just go ahead and attempt to charge the payment method on file. In the UK this can be a problem because the Competition & Markets Authority (CMA) state that customers should be sent a reminder a reasonable time before it is due to be renewed. 

55 minutes ago, MelissaJersey said:

What happens in the case that a paid member does not renew their membership?  Do they get any automated email, do I get an automated email letting me know that the member was not renewed?

Squarespace will attempt to charge the customer up to three times in case the customer's card has expired. You'll receive an email each time payment fails. 

You'll also receive an email when:

  • a member pays the recurring subscription
  • a member cancels their membership

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