Jump to content

Not Receiving Form Submission (Please Help)

Recommended Posts

Ok, I hope someone can help!

I can see in my analytics that forms were submitted, however I did not receive any of them.

Long story short, my email was not set up correctly which was my storage method. 

 

I am wondering if there is anyway that Squarespace has access to these forms. 

 

Wishful thinking. 

Link to comment
  • Replies 3
  • Views 1.1k
  • Created
  • Last Reply

Top Posters In This Topic

I think it very unlikely that SS would be storing up form submissions and have access to them in a database like fashion where they could search and then resend.

I suspect the form with email storage is designed in such a way to basically process the form submission, format the info for emailing, get it emailed and then be done with it. Otherwise there would be a huge amount of data being stored.

When you say your email was not set up properly do you mean you entered the wrong address for the email storage option? If the address was wrong then I'd say the info went into the ether.

Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.

Link to comment
  • 9 months later...

While I see that SS sends an Email for form submissions, I would personally also like it to have an internal database of these signups, in the same way that it does for orders.
When you say "a huge amount of data being stored", I find it hard to imaging that minimal data in text format would result in any amount of "huge data."
Would like SquareSpace to know this.

Link to comment
3 minutes ago, DigitalDawg said:

While I see that SS sends an Email for form submissions, I would personally also like it to have an internal database of these signups, in the same way that it does for orders.

Squarespace can send Form Block submissions to a Google Sheet too, allowing you to keep a record of every form submission. See Managing form and newsletter storage.

  If this post has helped you, please click a 'Like' or 'Thanks' icon below  ⬇️

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.