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Not Receiving Form Submission (Please Help)

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Ok, I hope someone can help!

I can see in my analytics that forms were submitted, however I did not receive any of them.

Long story short, my email was not set up correctly which was my storage method. 

 

I am wondering if there is anyway that Squarespace has access to these forms. 

 

Wishful thinking. 

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I think it very unlikely that SS would be storing up form submissions and have access to them in a database like fashion where they could search and then resend.

I suspect the form with email storage is designed in such a way to basically process the form submission, format the info for emailing, get it emailed and then be done with it. Otherwise there would be a huge amount of data being stored.

When you say your email was not set up properly do you mean you entered the wrong address for the email storage option? If the address was wrong then I'd say the info went into the ether.

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  • 9 months later...

While I see that SS sends an Email for form submissions, I would personally also like it to have an internal database of these signups, in the same way that it does for orders.
When you say "a huge amount of data being stored", I find it hard to imaging that minimal data in text format would result in any amount of "huge data."
Would like SquareSpace to know this.

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3 minutes ago, DigitalDawg said:

While I see that SS sends an Email for form submissions, I would personally also like it to have an internal database of these signups, in the same way that it does for orders.

Squarespace can send Form Block submissions to a Google Sheet too, allowing you to keep a record of every form submission. See Managing form and newsletter storage.

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