Sensebellum Posted July 18, 2020 Share Posted July 18, 2020 Just getting familiar with the Marketing side of Squarespace. It is appealing to have it all in one place. As I dig into the organization of the Subscribers I am curious on how to do basic tasks. Maybe there is a way I am not seeing. First of all, I have read the docs and they were very helpful. I however did not see these things which is why I ask. https://support.squarespace.com/hc/en-us/articles/360001280708-Building-mailing-lists 1) How can you edit a Subscriber? I read in the docs that the way to "Edit Subscribers" is to add a new Subscriber with the email you wish to update and then just include the new name. Is that really the only way? Kind of seems like a work around why not just a edit dialogue right there like most fields on the site? 2) How can you move OR copy a Subscriber from one Mailing List to another? Maybe the Subscriber should actually be in List A vs List B. How can I move OR copy that Subscriber? It seems currently the only way is to delete the Subscriber and then manually re-enter (or with a .csv). 3) Can you add any other information to a Subscriber like tags, descriptors, dates, etc? I am thinking that if I don't implement good organizations practices now it could get out of hand and hard to manage with 1,000's of emails. Thank you very much for any help or tips on how other people organize their Mailing Lists! nileejo, BexMorley, sarahngray and 6 others 9 Link to comment
Guest Posted July 20, 2020 Share Posted July 20, 2020 Hi Casey, I'm asking the same questions - did you get a response? Thanks Link to comment
Guest Posted December 5, 2020 Share Posted December 5, 2020 (edited) I too have the same question. It is disappointing that nobody has responded to this after several months. Casey and Rebekah, did you ever figure it out? I am also trying to figure out if one contact can be on two different mailing lists. Edited December 5, 2020 by LisaWorkingHard Link to comment
sarahngray Posted December 29, 2020 Share Posted December 29, 2020 One contact can be on multiple lists. You just add their e-mail address to it from the screen where you add emails to mailing lists like normal, and then you'll notice that the Profile recognizes that they are on two lists after that. But all of the above functions would be ideal, having to re-submit e-mail addresses to change basic things like names or having to delete a contact to change their e-mail address is a huge pain. tattoo34, nosremetnarg and nileejo 3 Link to comment
jennifer.sailtrim Posted January 6, 2021 Share Posted January 6, 2021 Hello, On the topic of basic email list management - I'm trying to clean out/delete/remove bad email addresses from the master list and not finding a way to do that. At least not in an obvious manner. If I'm missing something simple, would love some input. Thank you! MeghanBursiek, tattoo34, popofglitter and 5 others 8 Link to comment
wilblack Posted September 28, 2021 Share Posted September 28, 2021 Hey Squarespace and response on this? I simply need to edit the names of some of the member in my email lists and cannot. It seems like a pretty and reasonable feature. nileejo, popofglitter, ellisanderson and 1 other 4 Link to comment
redcottageminis Posted September 28, 2021 Share Posted September 28, 2021 I need to know too. ellisanderson, nileejo and popofglitter 3 Link to comment
jimhancock Posted January 11, 2022 Share Posted January 11, 2022 Me too, please. nileejo, ellisanderson and popofglitter 3 Link to comment
stephan Posted January 21, 2022 Share Posted January 21, 2022 Still, no response? nileejo, popofglitter and ellisanderson 3 Link to comment
ADAMMMMMM Posted February 20, 2022 Share Posted February 20, 2022 still no love here? I can't add more than 20 lists - my current work around for not being able to delete old ones..help! Kronos13, ellisanderson, nileejo and 1 other 4 Link to comment
popofglitter Posted March 11, 2022 Share Posted March 11, 2022 Also requesting this. Kronos13 and nileejo 2 Link to comment
nileejo Posted March 21, 2022 Share Posted March 21, 2022 Also requesting a simple way to edit a contact. Please respond. ellisanderson, popofglitter and Kronos13 3 Link to comment
KatieAllenConsulting Posted April 22, 2022 Share Posted April 22, 2022 Me too - I'm at a loss. Kronos13 and popofglitter 2 Link to comment
mattgrocoff Posted April 22, 2022 Share Posted April 22, 2022 Wow. Squarespace is an extraordinary platform. Why is the email list so bad and why is customer service so unresponsive on this seemingly simple problem? We all just want to be able edit email lists and profiles. LaurelDale, popofglitter, ellisanderson and 3 others 6 Link to comment
Grundy Posted May 9, 2022 Share Posted May 9, 2022 Yes I agree. I have the same issue. What is wrong with the folks at Squarespace? sarahjam, Kronos13, popofglitter and 1 other 4 Link to comment
NMD75 Posted May 13, 2022 Share Posted May 13, 2022 I too dont seem to find a way to do this. My client gave me one set of lists to import and then changed them and updated them all - over 1000 contacts - and now I cant simply delete existing subscribers and import again! This is not great! Any work arounds yet guys? GKO, sarahjam, popofglitter and 3 others 6 Link to comment
marilyngoldhaber Posted July 16, 2022 Share Posted July 16, 2022 I would like to delete an entire list of subscribers. I do not see a way to do this. ike, Kronos13 and sarahjam 3 Link to comment
jennifer.sailtrim Posted July 26, 2022 Share Posted July 26, 2022 I'm still refusing to make use of Squarespace eMail Campaigns until they make it POSSIBLE to edit/clean/manage email lists/contacts. MailChimp, while I'd LOVE to house everything under one "roof," makes this 100x easier to do... A clean eMail list is imperative to the longterm success of any business... I wish they'd prioritize this. jenplusplus, Kronos13, LaurelDale and 3 others 5 1 Link to comment
Guest Posted August 2, 2022 Share Posted August 2, 2022 Also, according to GDPR law, a contact/subscriber has the right to be entirely removed from the system. How can we do that if there is no option to delete them? This is a serious issue. Link to comment
infaithmarketing Posted August 4, 2022 Share Posted August 4, 2022 I have a client asking how to edit a subscriber's email and it's pretty awkward to go back and tell them there's no solution. Kronos13, vvdesign and GKO 3 Link to comment
paul2009 Posted August 4, 2022 Share Posted August 4, 2022 1 hour ago, exaltdesignstudio said: I have a client asking how to edit a subscriber's email and it's pretty awkward to go back and tell them there's no solution. If you or your subscriber are governed by privacy legislation such as the General Data Protection Regulation (“GDPR”) in the UK and Europe, then I recommend that you take a look at section 7 of the Squarespace Privacy Policy: Quote 7. Your rights and choices Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change or delete personal information. You can access, update, change or delete personal information (or that of your End Users) either directly in your Account or by contacting us at privacy@squarespace.com to request the required changes. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
Helenc9797 Posted September 16, 2022 Share Posted September 16, 2022 I've noticed that the only way to delete a subscriber of the mailing side of Squarespace is to pay more by joining Scheduling , my business doesnt rely on appointments, all I want to do is clean up my mailing lists???I cant even contact Squarespace by email as they insist on resolving things by sending me to a webpage....Please help? thanks H jenplusplus 1 Link to comment
hansiel Posted October 6, 2022 Share Posted October 6, 2022 Also wondering about this. No way is this a useful feature if we can't edit. Also would like option to import with tags or edit multiple contacts tags at once. This mailing list "feature" is a marketing hoax. Really unfortunate. My confidence in Squarespace providing a clean and simple solution for their customers just dropped like 100 points. This is ridiculous. sarahjam, Kronos13 and a11spark 3 Link to comment
Kronos13 Posted October 6, 2022 Share Posted October 6, 2022 SQUARESPACE: Please add a way to DELETE subscribers from the mailing lists. Otherwise, no one will use your service. Make this happen ASAP. Link to comment
paul2009 Posted October 6, 2022 Share Posted October 6, 2022 10 minutes ago, Kronos13 said: Please add a way to DELETE subscribers from the mailing lists. It is possible to delete subscribers from mailing lists. There's a delete button next to each name: Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
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