How to Change Email Address in SquareSpace Forum

Site URL: https://brandprep.co

This feels like a silly question/I must be missing something, but how does one update their email address for the Squarespace FORUM? Not, SQSP itself, but here—in the forum? I've gone to Account Settings here and see my current email address and a way to change my Forum name, but not the email address.

Anyone know the solution there?

Thanks so much!

Contact Forum Admin to do this @MaddieSmith @Jo_G @SusanaR

As always, thanks and high fives, @tuanphan. You're the best.

Hi @brandi_sqspace, 

Your Squarespace Forum account is tied to your Squarespace account (check this Squarespace help article for more info), meaning that the only way to update the email address associated to it, would be to update your Squarespace account email address. We have more info on how to do that here:

Changing or recovering your account email address

Hey, @SusanaR. Unfortunately, that email address is already updated and is not reflected in my account here, in the forum. See here:

In following instructions from that link you just sent (it was already this email address):

And, my account as it still is in the Forum:

Hey @brandi_sqspace, 

We'll definitely need to take a closer look into this. I'll be creating an email ticket associated to the email address tied to your Squarespace account so we can keep the convo there. 

In the future, if you encounter any technical issues or need assistance with your forum account specifically you can reach out to the Community Team directly. 

Thanks, @SusanaR! Replied to you via that new support ticket.

I'm experiencing this same issue.  I've updated my main squarespace account to reflect my new email, but my forum account still has the old email @Susana_SQSP

Hi @KosarinVW, 

Sorry to hear that you are experiencing the same issue.

I've just created an email ticket associated to the email address that's currently tied to your Squarespace Forum account so we can take a closer look into this and keep the convo there.