Structured data 'local business' items are invalid

Site URL: https://edume.com

I am also having the same issue. So frustrating. I can't find the answer to how to resolve this. If you find out, please let me know. 

Hey Squarespace, why don't you be useful for once and chime in here. Isn't this what the community is about? Helping? If you're not going to allow people to "call" technical support, then at least have someone monitoring this data so they can provide solutions.

I'm having the same issue and it's really frustrating.  When I change my business hours in the Business Information page the Google Structured Data Tool updates it immediately.  When I add my business name it still does not update it.

Is there a way to turn this off altogether?  I am now using custom Location code and hoping that it will just override the mess that squarespace has left me with.

I have the same issue.
I have noted that whenever ther is something wrong with SquareSpace, their answer is that it is not important. If this were not important, tools like Semrush would not report.

Stop making excuses and solve the issues

I have the same issue. I think because some template squarespace has is from a while ago, while google update their search console stuff, they do provide a way of how new format should be. And some times is just template has error. I think mine simply written by mistake. 

If your site allow you to input all the info you are missing, and google shows missing field, its mostly because the original write made error. press f12 or just download a product page html to sublime text, Find the tag you are missing, such as Brand, name, Product, or just find application/ld+json   

From there you can see the rich results section. On my case is all the missing field is in there under "offer" instead of being a individual line. 

There are people written some code about simply disable entire ld+json. But that will make my site even home page will not be listed as rich result. That part on my end looks fine. 

here is how they disable them:

https://www.marksmen.studio/blog/fix-issues-squarespace-schema-markup

But the product page doesn't support inject css or script on header, Im trying to see if i can over write and limited all ld+json on store page. And then I will see if I can put all product ld+json section into the main store page. 

Great, 

So this is a historical issue on Squarespaces Behalf, Clearly this hasn't been resolved as I am experiencing similar issues over a year later. 😕 

Agreed, people above are echoing my exact thoughts and scenarios now. If it wasn't important why do several other sites flag it as an issue? why does my site rank so low compared to similar sites. . . . who ironically don't have these issues. . . . 

Customer service is a waste of space if you can even get in contact with them. 

Sadly I had sung Squarespace's praises and recommended them to several people who joined this platform. BIG MISTAKE. 

Shameful that this hasn't been resolved, 2 years to correct this error and no progress. Webflow is calling me...

Still nothing on this?

5 hours ago, OliHarris said:

Still nothing on this?

What's your issue

This is an error made by Squarespace theme/software. It auto-generates incorrect schema markup script, which Google automatically flags with errors because it contains errors. There is a solution to this. Remove all existing business information from your Settings>Business Information.

Take this script/code and carefully replace existing business information/details with yours, be sure to keep all quotes and comas as is. Use a plain text editor file, without formatting.

<script type="application/ld+json">
{
  "@context": "https://schema.org",
  "@type": "LocalBusiness",
  "name": "Business Name",
  "url": "https://www.affjfj.com",
  "logo": "https://images.squarespace-cdn.com/content/v1/6a-4323-b81c-2bd70651f814/color_transparent+Final+for+Site.png?format=1500w",
  "address": {
    "@type": "PostalAddress",
    "addressLocality": "New York",
    "addressRegion": "NY",
    "postalCode": "10001",
    "streetAddress": "244 5th Ave, 2nd Floor"
  },
  "telephone": "(553) 557-9577",
  "priceRange": "$",
  "currenciesAccepted": "USD",
  "paymentAccepted": "Credit Card, PayPal",
  "openingHoursSpecification": [
    {
      "@type": "OpeningHoursSpecification",
      "dayOfWeek": [
        "Monday",
        "Tuesday",
        "Wednesday",
        "Thursday",
        "Friday"
      ],
      "opens": "09:00",
      "closes": "17:00"
    },
    {
      "@type": "OpeningHoursSpecification",
      "dayOfWeek": [
        "Saturday"
      ],
      "opens": "10:00",
      "closes": "16:00"
    }
  ]
}
</script>

Once you've updated the script with your business information, hours, etc. Please copy and paste the code into Google Rich Results/Schema validator tool: https://search.google.com/test/rich-results.

If you don't have any critical errors, then copy and paste the code using Settings>Advanced>Code Injection

Paste the code into HEADER section. Then save. 

Do we have a solution for this? I am still continuing to get errors even when pasting the code above and removing business information from Squarespace. 

On 5/20/2021 at 4:06 AM, Susana_SQSP said:

[...] structured data warnings usually mean that Google is looking for specific markup code on your site and can't find it. However, rest assured that your website will still be indexed by Google and eligible for features like rich snippets.

@Susana_SQSP, please understand that these are not warnings - but "Critical Errors"  - which, according to Google, are required to be resolved in order to be eligible to appear in rich results.

There are at-least two cases which are producing Critical Errors. 

Case 1: Critical Error with LocalBusiness Object

As described in the original post, the LocalBusiness Structured Data object - which is automatically being created by Squarespace and injected into the webpage - produces a Critical Error, citing that a required field, "name", is missing. The "name" field is required according to Google's documentation for LocalBusiness structured data objects. Because Squarespace is not providing the "name" field in the LocalBusiness Structured Data object, a Critical Error is thrown, and therefore the objects (and the information they represent) are not eligible for rich results. 

Here is an example of the LocalBusiness Structured Data object's Critical Error showing in Google's Rich Results Test for a Squarespace-hosted website: https://search.google.com/test/rich-results/result?id=s3kH4KIuxFtUVxtcPfMoVg 

From my testing, one cause of this error is when "Business Name" is missing from the Website Settings > Business Information > PHYSICAL LOCATION > Business Name field.

The Squarespace Product / Engineering Teams might consider making this a required field, or, not producing the LocalBusiness Structured Object if it's missing...

And users should ensure this field is filled-out to avoid the error, in addition to paying attention to Case 2... 

Case 2: Critical Errors with Organization Object

If the same website includes a Phone Number in the Website Settings > Business Information > CONTACT PHONE NUMBER section, a second Structured Data object appears to be created with type: "Organization." Even though this object appears to use some information from the Website Settings > Business Information > PHYSICAL LOCATION -- such as Business Name and address, the Organization Structured Data object always shows two Critical Errors due to missing fields: "Name," and "Image". (Name appears to be included as "LegalName", but Google is wanting "name"). 

Here is an example of the Organization Structured Data object with Critical Errors showing in Google's Rich Results Test for a Squarespace-hosted website:  https://search.google.com/test/rich-results/result?id=t0DuKH4gdkyeU5pejFw2og

For clarity, in the example directly above, the Business Name was filled out - avoiding the Critical Error in Case 1 related to the LocalBusiness object; but now, because the Phone Number is included, the second Structured Data object for Organization appears - with two Critical Errors. 

The Squarespace Product / Engineering Teams should correct the errors relating to the Organization Structured Data object. 

(Note: From a Product / Engineering perspective, Google's documentation for the Organization Structured Data object is confusing because they seem to inappropriately interchange schema.org's "Organization" with "Logo" - making the "required fields" uncertain... but based on Google's Rich Test results, we know that in order for the object to be eligible for Rich Results, we need to include "name" and "image" fields in the Structured Data object). 

Overall, both of these cases are important to resolve because they impact the success of the website's SEO. 

Here is an example of a successful Rich Results test for the same site: https://search.google.com/test/rich-results/result?id=WNRhQVDwCF0aIcKdTwFiOA - This was achieved by including Business Name, without a Phone Number. You will see that "Preview Results" is available on the page, whereas you cannot Preview SEO results with Case 1 Critical Errors because the object is invalid. 

Bumping this as it needs to be fixed by SquareSpace. We are a Webflow development agency and went with SquareSpace just to get our company site up quickly, and we will be leaving SquareSpace because of this issue to build our business site on Webflow. This is a critical error, and as people have said above, it needs to be addresses so that SquareSpace customers can improve their SEO performance. Will not be recommending SquareSpace untilIf anyone else wants support switching off, feel free to reach out. https://www.rexmarketingandcx.com/