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Leo_Lou reacted to paul2009 in Inaccurate notifications
Have you reported this to Squarespace Customer Care?
When a Squarespace feature isn't working as expected it is best to get straight in touch with them. The forum community would love to help but we are just customers like you and so are unable to resolve technical issues. You can reach out to Customer Care using this link.
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Leo_Lou got a reaction from bchung in Can we customise the orders data that is included in the csv?
@bchung currently users need to perform that filtering on the downloaded csv file (by using softwares such as Excel and Google Spreadsheet). Filtering before download is not supported.
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Leo_Lou got a reaction from Nik0723 in Order Confirmation email
Hi @Nik0723 thanks for raising this issue and glad to hear that you like this feature! We will look into the fix.
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Leo_Lou reacted to MATTER in PDF file attached to customer notification email (html)
ahhhh! just got it, forgot to use this https://www.skin-matter.com/ before each pdf location. 🙂 now it works! thanks!
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Leo_Lou reacted to hasher22 in Friend "afterpay" is disable but shouldn't be
Hi,
Edit: He spoke with customer service from Stripe and with a few business verification he changed the MCC and he can now enable afterpay! It's not squarespace or stripe, it's afterpays restriction on which business gets afterpay enabled.
Just posting for a friend, he's just in the middle of building a paint supply business and he confirmed with Stripe that his MCC is Paints, Varnishes, and Supplies 5198. This isn't in the "restricted business" list (https://stripe.com/en-au/afterpay-clearpay/legal#restricted-businesses) and should be able to activate afterpay in squarespace.
How come afterpay can not activated? He has spoken to stripe and they advised they can not say or not say which MCC is in the approved or restricted list.
He meets the afterpay criteria, Australia, site is in AUD, stripe is in AUD, sells physical products...... Squarespace FAQ state its stripe that determines if afterpay gets activated based on MCC. Also stripe chat said it's the MCC not the individual business
What's going on?
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Leo_Lou reacted to asa in Remove specific text from email Order Confirmation to customer
Hey Leo,
So sorry about my slow reply and lack of getting back – it totally slipped my mind. I had found ways around it at the time but it certainly wasn't ideal, however i'm having a read of the thread you linked to and excited to explore the updates. Thanks for highlight this and pushing it forward as a priority.
Cheers again,
Asa
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Leo_Lou got a reaction from asa in Remove specific text from email Order Confirmation to customer
Hi @asa and others, this is Leo from Squarespace. Want to give an update that the product team is aware of this issue and will think about some intermediate solutions before we deliver the highly requested featured discussed in this thread
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Leo_Lou reacted to paul2009 in Extending the time limit for digital downloads
Although digital download links expire 24 hours after they are issued, if customers click their link after it has expired, Squarespace now automatically resend a new link.
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Leo_Lou reacted to Sam1000 in Remove specific text from email Order Confirmation to customer
The fix is appreciated!
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Leo_Lou got a reaction from Sam1000 in Remove specific text from email Order Confirmation to customer
Hi @asa want to let you know this issue has been resolved. See below.
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Leo_Lou got a reaction from tuanphan in Remove specific text from email Order Confirmation to customer
Hi @asa and others, this is Leo from Squarespace. Want to give an update that the product team is aware of this issue and will think about some intermediate solutions before we deliver the highly requested featured discussed in this thread