Jump to content
Search In
  • More options...
Find results that contain...
Find results in...
Advanced Search
  • 0

Remove specific text from email Order Confirmation to customer


asa

Question

Site URL: http://www.thedrive-incinema.co.uk/

Hey all, I'm a designer by trade slowly familiarising myself with coding. With Squarespace switching up the email edit style for 7.1, I'm having issues with the content that fires to the customer post-order. What I want to do is simple.

I want to remove a line of text in the email order confirmation which states:

"We will be in contact shortly regarding the services you have ordered."

I really have no clue why Squarespace thought that'd be a good idea for every product imaginable. Can anyone help me with some coding to remove this line from the email sent post-order?

Site: http://www.thedrive-incinema.co.uk
Pass: Hotdogsandpopcorn

Cheers!
Asa

 

Screenshot 2020-10-26 at 18.50.30.png

Link to comment

15 answers to this question

Recommended Posts

  • 0

I can't see a way to edit that part out. For physical products, the default is "Once your package ships we will send you a notification email." I wish I could edit that part out, since I have a custom message that goes before all that. I also wish I have the option to turn off the thumbnails in the list of products ordered. It's superfluous.

Link to comment
  • 0
41 minutes ago, sruss76 said:

I can't see a way to edit that part out. For physical products, the default is "Once your package ships we will send you a notification email." I wish I could edit that part out, since I have a custom message that goes before all that. I also wish I have the option to turn off the thumbnails in the list of products ordered. It's superfluous.

Yes it's very annoying, it's like the new email build system has been put in place, but this hang-over hasn't been considered.

Link to comment
  • 0

Agree with all the above. Need ability to remove "Once your package ships we will send you a notification email." This line isn't always relevant to my business model. I use a hybrid approach to my products where they are entered into SquareSpace as physical products but, depending on the selections made by the customer, sometimes a physical item is not actually shipped (just a service is performed). This unremovable line of text makes my order confirmation emails misleading.

Edited by Sam1000
expanding on the problem
Link to comment
  • 0

Hi @asa and others, this is Leo from Squarespace. Want to give an update that the product team is aware of this issue and will think about some intermediate solutions before we deliver the highly requested featured discussed in this thread

Senior Software Engineer at Squarespace.  I know about Commerce Transactional Emails, Order Management, Cart, Checkout, Gift Card...

Link to comment
  • 0
On 3/15/2021 at 10:21 AM, MarieCHCM said:

can you please send me the fix?

Hi @MarieCHCM, the fix is basically removing hardcoding messages shown in asa's screenshot 

 

Senior Software Engineer at Squarespace.  I know about Commerce Transactional Emails, Order Management, Cart, Checkout, Gift Card...

Link to comment
  • 0
On 12/10/2020 at 6:55 PM, Leo_Lou said:

Hi @asa want to let you know this issue has been resolved. See below. 

 

Hey Leo,

So sorry about my slow reply and lack of getting back – it totally slipped my mind. I had found ways around it at the time but it certainly wasn't ideal, however i'm having a read of the thread you linked to and excited to explore the updates. Thanks for highlight this and pushing it forward as a priority.

Cheers again,
Asa

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...