Remove specific text from email Order Confirmation to customer

Site URL: http://www.thedrive-incinema.co.uk/

Hey all, I'm a designer by trade slowly familiarising myself with coding. With Squarespace switching up the email edit style for 7.1, I'm having issues with the content that fires to the customer post-order. What I want to do is simple.

I want to remove a line of text in the email order confirmation which states:

"We will be in contact shortly regarding the services you have ordered."

I really have no clue why Squarespace thought that'd be a good idea for every product imaginable. Can anyone help me with some coding to remove this line from the email sent post-order?

Site: http://www.thedrive-incinema.co.uk
Pass: Hotdogsandpopcorn

Cheers!
Asa

It is order confirmation email?

9 hours ago, tuanphan said:

It is order confirmation email?

Yes Tuan, that's the one. Can't find a way to edit this out at all!

I can't see a way to edit that part out. For physical products, the default is "Once your package ships we will send you a notification email." I wish I could edit that part out, since I have a custom message that goes before all that. I also wish I have the option to turn off the thumbnails in the list of products ordered. It's superfluous.

41 minutes ago, sruss76 said:

I can't see a way to edit that part out. For physical products, the default is "Once your package ships we will send you a notification email." I wish I could edit that part out, since I have a custom message that goes before all that. I also wish I have the option to turn off the thumbnails in the list of products ordered. It's superfluous.

Yes it's very annoying, it's like the new email build system has been put in place, but this hang-over hasn't been considered.

Just bumping this to see if anyone can help out?

Cheers,
Asa

On 10/28/2020 at 11:25 AM, asa said:

Just bumping this to see if anyone can help out?

Cheers,
Asa

Having the same issue here. 

Also having same issue.  There are many "automatic" text lines on the order confirmation email that we would like to amend or remove and no apparent way of doing it.  

Agree with all the above. Need ability to remove "Once your package ships we will send you a notification email." This line isn't always relevant to my business model. I use a hybrid approach to my products where they are entered into SquareSpace as physical products but, depending on the selections made by the customer, sometimes a physical item is not actually shipped (just a service is performed). This unremovable line of text makes my order confirmation emails misleading.

Hi @asa and others, this is Leo from Squarespace. Want to give an update that the product team is aware of this issue and will think about some intermediate solutions before we deliver the highly requested featured discussed in this thread

Hi @asa want to let you know this issue has been resolved. See below. 

The fix is appreciated!

Hello, Can I please see the fix - content has been hidden - how can I remove specific text from the order confirmation email?

thanks

On 12/10/2020 at 6:55 PM, Leo_Lou said:

Hi @asa want to let you know this issue has been resolved. See below. 

 

can you please send me the fix?

On 3/15/2021 at 10:21 AM, MarieCHCM said:

can you please send me the fix?

Hi @MarieCHCM, the fix is basically removing hardcoding messages shown in asa's screenshot 

On 12/10/2020 at 6:55 PM, Leo_Lou said:

Hi @asa want to let you know this issue has been resolved. See below. 

 

Hey Leo,

So sorry about my slow reply and lack of getting back – it totally slipped my mind. I had found ways around it at the time but it certainly wasn't ideal, however i'm having a read of the thread you linked to and excited to explore the updates. Thanks for highlight this and pushing it forward as a priority.

Cheers again,
Asa

On 3/18/2021 at 8:57 AM, Leo_Lou said:

Hi @MarieCHCM, the fix is basically removing hardcoding messages shown in asa's screenshot 

 

Why don't I have access to see content posted on the help site? Would you be willing to change it so we can see the code you used and where to enter it? Thanks,

Took forever to figure this out:

• Commerce > Customer Notifications
• General Orders > Order Confirmed
• "Edit Email"
• Click where it says "[ Add an optional custom message based on product type. ]"
• In the right-hand column, see the box that says "If service product, show:" — you can change or remove the text in that box.

On 9/10/2023 at 2:32 AM, MikeMorearty said:

Took forever to figure this out:

• Commerce > Customer Notifications
• General Orders > Order Confirmed
• "Edit Email"
• Click where it says "[ Add an optional custom message based on product type. ]"
• In the right-hand column, see the box that says "If service product, show:" — you can change or remove the text in that box.

THANK YOU! I couldn't find it either. It's not intuitive at all.