yeoj Posted January 2, 2023 Share Posted January 2, 2023 For some reason the edit footer button on my home page or any of my pages will not allow me to click it to begin editing it. I'm not sure why this one specific place isn't allowing me to click it. Please help me. Thank you I love you. Link to comment
tuanphan Posted January 3, 2023 Share Posted January 3, 2023 Hi, Can you take a quick video of problem? We can check easier Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message Contact Customer Care - Learn CSS - Buy me a coffee (thank you!) Link to comment
ldurland Posted January 11, 2023 Share Posted January 11, 2023 I am having the same issue on my site. When I hover towards the bottom of the page the "Add Footer" box appears. If I click it the "Edit Footer" box appears but is inactive upon clicking it. There appears no way to add a footer back after removing it previously. Any help would be greatly appreciated. Thank you. Link to comment
balcombits Posted February 5, 2023 Share Posted February 5, 2023 (edited) On 1/3/2023 at 5:33 AM, tuanphan said: Hi, Can you take a quick video of problem? We can check easier Hi, I see this is still an issue today so I went ahead and recorded a video of the issue. Hoping this can be resolved soon. There is no custom code on my site. Edited February 5, 2023 by balcombits Link to comment
creedon Posted February 5, 2023 Share Posted February 5, 2023 Please post the URL for a page on your site where we can see your issue. A link to the backend of the your site won’t work for us, i.e. a url that contains /config/. Please set up a site-wide password, if your site is not public and you've not already done so. Post the password here. Adding a site-wide password does not allow anyone to alter your site. It only allows those with the password to see your site. Please read the site-wide password and how to share a link documentation to understand how they work. We can then take a look at your issue. You may find How to post a forum question post useful. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
kalevi Posted February 6, 2023 Share Posted February 6, 2023 (edited) It seems to me that currently it is not possible to add a footer with certain browsers like Safari, but it is possible to add with other browsers like Chrome. If the footer is added with another browser, later editing is again possible with the Safari browser. Edited February 6, 2023 by kalevi FaithCA, glaparz and Kiwi2 3 Link to comment
glaparz Posted February 11, 2023 Share Posted February 11, 2023 Yep, same thing happened for me. Works with Chrome! Kiwi2 1 Link to comment
GMG_Consulting Posted March 21, 2023 Share Posted March 21, 2023 (edited) I continue to have this problem. There is no site wide footer to my site. When scrolling to the bottom of any page and attempting to click "Edit Footer" button, nothing happens. I have switchedd browsers from safari and chrome...no difference. Any suggestions on how to get site wide template footer to appear or be able to edit? Edited March 21, 2023 by GMG_Consulting spelling Link to comment
JSK12 Posted April 23, 2023 Share Posted April 23, 2023 (edited) I deleted the footer section and I tried to make it again, but I couldn't. This keeps popping up like an image underneath, and no matter how much I press Edit Footer, nothing pop up that I can add a section. Could you help me to add footer? Edited April 23, 2023 by JSK12 Link to comment
Kiwi2 Posted April 24, 2023 Share Posted April 24, 2023 Hello, I want to edit by footer but the "buttom" doesn't work. I cannot enter the footer at all. Is there anyone who has the same problem or can help? Thank you! Link to comment
qosmic Posted April 24, 2023 Share Posted April 24, 2023 (edited) That sounds like an issue for support. As a long shot, you might try it on a different browser. If you still can't get in, reach out to them. Edited April 30, 2023 by qosmic Kiwi2 1 .techCRM | Email Marketing | eCommerce | Accounting Systems | Data Migration | Automation | App IntegrationsOur Mission - Contact Link to comment
derricksrandomviews Posted April 24, 2023 Share Posted April 24, 2023 You may need to contact SS technical support. Kiwi2 1 Link to comment
Bits Posted April 29, 2023 Share Posted April 29, 2023 Having the same problem, can't add footer. It prompts me to add footer and section but the buttons are dead. Other than switching browsers, has there been any solution? Thanks, Cee Link to comment
Kiwi2 Posted April 30, 2023 Share Posted April 30, 2023 (edited) In my case it was actually a problem with safari!!! It worked with firefox and chrome. Edited April 30, 2023 by Kiwi2 Link to comment
Kiwi2 Posted April 30, 2023 Share Posted April 30, 2023 It was actually a problem with safari! It worked with firefox and chrome to add and edit the footer. Thanks for the support! Link to comment
Leyna Posted November 16, 2023 Share Posted November 16, 2023 Help! I cannot change my "footer" which is apparently neither a footer nor a pre-footer. I can change bother of those. I am trying to update my address see attached. Link to comment
tuanphan Posted November 17, 2023 Share Posted November 17, 2023 12 hours ago, Leyna said: Help! I cannot change my "footer" which is apparently neither a footer nor a pre-footer. I can change bother of those. I am trying to update my address see attached. Which template do you use? and what is your site url? Recently I helped a member, and they need to changed it in Settings Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message Contact Customer Care - Learn CSS - Buy me a coffee (thank you!) Link to comment
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