tiffanyleebrown Posted December 12, 2022 Share Posted December 12, 2022 Hi everyone ~ I'm an editor on a new e-commerce site (selling a verycool herbal aid to make coffee healthier/feel better). I'm now getting email notifications whenever someone buys a bottle of their product, Morning Spruce. It's nice to know this lovely product and lovely site are working -- but how do I stop receiving these? The instructions at https://support.squarespace.com/hc/en-us/articles/205811288 have me click through to a small notifications window, where I'm not able to select which site should notify me about what. It seems to be universal, across all sites I run, edit, design, or whatever. Example: I don't want to receive Morning Spruce Caffeine Aid purchase notifications related to the Alpine Mind Organics site. However, I have my own e-commerce products at (the not very well designed site) tiffanyleebrown.com , and I certainly can't turn those off—because then who's going to give stressed-out people Tarot readings during the holidays? 🙂 I'm running a few other sites which don't currently use e-commerce but may in future. Someone here undoubtedly knows the trick. Can you help me find it? Link to comment
Solution paul2009 Posted December 13, 2022 Solution Share Posted December 13, 2022 (edited) On 12/12/2022 at 5:14 PM, tiffanyleebrown said: I'm an editor on a new e-commerce site. I'm now getting email notifications whenever someone buys a bottle of their product...how do I stop receiving these? If you are a Site Owner, Administrator or a Store Manager on a site then, by default, you will receive the merchant notification emails that are sent out when a customer places an order. You can disable these on a site-by-site basis by going to your notification settings in your profile settings in your account dashboard (click here to go straight there). When you have access to more than one Squarespace site, you'll need to find the relevant site in the INDIVIDUAL SETTINGS list (shown below at the bottom of the window). Also highlighted above are the Default Preferences. This allows you to change the default setting so that whenever you are added to a new client site, you are automatically opted out (or in) to store notifications. Did this help? Please give feedback by clicking an icon below ⬇️ Edited February 20 by paul2009 formatting CassAggett 1 About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
CassAggett Posted December 15, 2022 Share Posted December 15, 2022 On 12/14/2022 at 12:09 AM, paul2009 said: If you are a Site Owner, Administrator or a Store Manager on a site then, by default, you will receive the merchant notification emails that are sent out when a customer places an order. You can disable these on a site-by-site basis by going to your notification settings in your profile settings in your account dashboard (click here to go straight there). When you have access to more than one Squarespace site, you'll need to find the relevant site in the INDIVIDUAL SETTINGS list (shown below at the bottom of the window). This is great, thank you! Not sure how I hadn't found this one previously. If this helped you, please like or mark my solution as answer so others can scroll to it quickly 👆 Cass Aggett is a Squarespace website designer for go-getting women – no matter what stage of business. WEBSITE • INSTAGRAM Link to comment
paul2009 Posted December 18, 2022 Share Posted December 18, 2022 (edited) On 12/15/2022 at 10:35 AM, CassAggett said: Not sure how I hadn't found this one previously. You're not alone! So many users cannot find this setting because it is buried pretty deep in the dashboard. I'd like to see a link to this notifications page from with a site's UI too as it would make it easier to find. Edited December 18, 2022 by paul2009 tiffanyleebrown, sayreambrosio and CassAggett 3 About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
JohanBeijer Posted January 9 Share Posted January 9 I'm administrating a site I did not build. Can I stop the order notifications from arriving to my mail? It is technically not my site, I just host it and I care not about receiving order notifications. Looked around but can't find anything. Link to comment
paul2009 Posted January 9 Share Posted January 9 17 minutes ago, JohanBeijer said: Can I stop the order notifications from arriving to my mail? See the answer above. Did this help? Please give feedback by clicking an icon below ⬇️ JohanBeijer 1 About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
JohanBeijer Posted January 9 Share Posted January 9 (edited) Thank you! If I turn the function off is that just for me? Or is there any chance the guys at the physical store don't see the order? Edited January 9 by JohanBeijer Link to comment
paul2009 Posted January 9 Share Posted January 9 1 hour ago, JohanBeijer said: If I turn the function off is that just for me? Yes. These settings affect your account, not the site. About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
alhardy Posted January 21 Share Posted January 21 is there a way to change notifications when a customer make a purchase? I did a site for someone and notifications are coming to my email and i want them to go to the client instead. Link to comment
paul2009 Posted January 21 Share Posted January 21 7 minutes ago, alhardy said: I did a site for someone and notifications are coming to my email See the answer above. Did this help? Please give feedback by clicking an icon below ⬇️ About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
alhardy Posted January 21 Share Posted January 21 thanks so how can i get the email notification to go the the clients email? Link to comment
paul2009 Posted January 21 Share Posted January 21 (edited) 9 minutes ago, alhardy said: how can i get the email notification to go the the clients email? If the client has an Administrator or Store Owner account on the website, they should already be receiving the email notifications. If they are not, one of three things may have happened: The emails are going to their spam folder The client has disabled the notifications in their account panel (as described above) Squarespace placed previously attempted to send a notification to their email address but it failed to send. In such circumstances, Squarespace mark the email address as 'bad' and don't send further emails. You can contact Squarespace Customer Care to see if the email address is on their 'bounce list'. If this helps, please let me know by clicking one of the icons below. Edited January 21 by paul2009 About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
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