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  1. I'm trying to obtain/send the "order ID" from my site's shopping orders in the new "Customer Email Notifications" editor, but so far its impossible...i require said IDs to attach them in the notification email in order to use the Squarespace API to obtain each order's data (purchase information: article, price, customer-email, etc) and store them in our database. I used to be able to do it by simply adding a command <<{order.id}>> on the confirmation email code in the old editor: Is there a way to achieve this now that the editor is changing?
  2. Site URL: https://www.herocards.us In Bedford template (7.0), I want to edit the customer notification emails for gift cards. I know where to do that, but one of my edits is not working. The default text in the Subject area is "A Gift for {Site Title}". This makes no sense. The gift is not for my site! I want to change it to "A Gift for {Recipient Name}!" The template does allow me to type it exactly that way and save it. But the {Recipient Name} fill-in function does not work. It seems that only {Site Title} can be in the Subject area. Maybe I could just delete {Site Title} and use plain text "You" as a work-around. But can anyone help me understand why {Recipient Name} can be used in the body of the email, but not in the subject area?
  3. Site URL: https://www.herocards.us I just set up Gift Cards (Bedford template, 7.0). All works well, except that in my test all notifications go to the Gift Card Recipient. I tested placing an order to send the Gift Card to another person, then canceled the order to test the refund process. Two of the emails rightly go to the Recipient. But two emails referring to my credit card purchase should go to the Purchaser, rather than the Recipient. - Gift Card “Order Confirmed” email showing the last 4 credit card digits (should go to Purchaser) - Gift Card Issued notification email with unique code (to Recipient, correct) - Gift Card Voided email (to Recipient, correct) - Gift Card “refund has been issued” email showing the last 4 credit card digits (should go to Purchaser) Am I missing something?
  4. Site URL: https://rollkit.net I have an integration with Pipe17 to Deliverr for fulfillment. I see that the status of the orders is updated to "fullfilled" but the notification email is not being sent. Can you help me ensure they are sent when the fulfillment notification is recieved?
  5. Working for an nonprofit that sells a variety of products. Some are physical (merchandise -- dance gear, CDs, books), but our primary sales are event tickets, live workshops, and dance class series. We often have to send out updates about classes and events and have been doing so (until recently) by exporting our sales on Squarespace and copy/pasting email addresses into our company email, then sending from there--not through squarespace. It's been a total slog and it's time to start using squarespace as our main database for emails, marketing, and customer profiles. While we've successfully set up automated emails via Marketing to go out immediately after specific purchases, we'd like to have a way to easily send out follow up emails to those same customers. Is there is a way for Squarespace to automatically populate mailing lists based on costumers' specific purchases? We only recently upgraded to user profiles so part of my confusion comes from managing profiles... Feels like there should be a way to search our customer profiles for specific item purchases but I'm not finding them. I see that we can manually add tags to individual customers, but that seems a little backwards to me (ex. If I want to add a tag to customers who purchase purchased tickets to a specific show (ie - Tag: "Holiday Show 2021") how can I find out who purchased them without squarespace auto-generating that information in the profiles hub? Trying to figure out what makes the most sense when it comes to user profile management for the org at this time. I'm not opposed to using Eventbrite or Scheduling, I just feel like there is a way to manage mailing lists and send e-blasts through squarespace based on specific purchases. Is there? Hoping that this is possible/easy, and that I just am missing something obvious here.
  6. Site URL: https://helenegardiner.com Email notifications take an eternity to come through from my website? I've set up email campaigns and added a newsletter for people to subscribe, but when they do, the notification takes hours to come through! I had the same problem with verification codes? This isn't good for my business!!! Am I doing something wrong?
  7. Hello, i was wondering if there is a way to set up an auto notification every time new content is added to the members area of my website. the notification should include the url of the new content and should be sent only to active registered members. do you guys think this is something possible to achieve? for reference, my website id www.ghoulsmagazine.com
  8. Site URL: https://www.circe.co.nz I have a website built for my partners perfume business, and have the squarespace app on my phone. for some reason it gives me notifications which are false. this morning I got a notification that last week we had 211 views and 1 order in the past 7 days, but yesterday alone we had 4 orders.. is there a way to get accurate summaries of the weeks activities? It seems like a simple detail to get right?
  9. Site URL: http://bitterslab.com My client has a quarterly subscription product. She consistently has issues when a client moves and needs to update their address. They either update the address in their SS account and she has no idea so she sends the product to their old address, OR, if they happen to contact her, she has to tell them to cancel and resubscribe. We're open to all kinds of creative solutions (custom dev, additional apps, etc) short of moving to a completely new subscription platform. Possible solutions (no idea if they're possible): A) Enable customer to change their shipping address for a subscription product B) Edit the customer address section in the account area so customers are forced to send an email or fill out a separate form to change their address, vs the default SS address update. C) Create a notification when a customer updates the address in their account so my client knows to update it in her own system Any ideas? Thanks!
  10. I'm developing a website for a gym where customers can sign up for individual classes, or buy year-long passes to classes. I am treating these year-long passes as service products. Is there a way to automatically notify individual instructors (via email) when someone signs up for their class? For example, if I sign up for Jim's strength training class, Jim will receive an email informing him of my signup. Is this possible? The closest thing I can find so far are the custom forms you can add to checkout, but there's no way to edit the storage destination.
  11. Site URL: https://vanderjacket.com/denver-micro-lines/fxlhaohxmq5zkmgbtzqyf8ygmr4wqh Hi! All of the other pages on the website are working except for this one. I don't know if I did anything to cause this, but when you go to a product on the "Denver Mico Line" page and then try to purchase or add any of them to the cart, nothing happens. Versus one any of the other pages as soon as you click "Add to Cart" the cart symbol appears in the top right corner and tells you how many items are in your cart, and if you are done shopping you can easily click on it to proceed to the checkout process. Somehow something went wrong with this one page and I have no idea how to fix it. Ive made sure everything on the pages is identical for settings and it is. I don't know why it's not working on this one. Any help would be so greatly appreciated! Kelsey Screen Recording 2021-12-06 at 5.03.13 PM.mov
  12. Hi, Love the new pick up feature - we previously simply had this as a shipping option but this is so much better. My only problem is that orders marked as fulfilled show as 'shipped' for customers when instead this should be a 'ready to collect' notification. Most of our orders are shipped but we do get the occasional pick up and our products are made to order so it's not as simple as them just turning up when we're next open. Any advice would be much appreciated.
  13. Site URL: https://www.lionatpennard.co.uk/shop/p/vouchers Hi, I want to sell gift vouchers on my site and the closest way I can do it is by setting them up as gift card products. This all seems to work OK, but there seems to be some pre-populated details on the email notification when the gift card is purchased. I'm able to edit the look and feel of the email, but is there a way I can edit the pre-populated fields. I specifically want to edit/remove this line: To redeem your gift card, go to Site Title as well as replace any references to gift cards. Thanks for all your support on this great forum C
  14. We're using the commerce feature of our squarespace site and sell products that are available as weekly, fortnightly or monthly deliveries. I'd like to be notified when there is a new customer, but currently the only notifications we get are for "A New Order has Arrived". As each repeat delivery is a new order, I'm getting inundated with new order emails, but have no idea when one of these refers to a new customer. How can I be notified when a new customer has signed up and makes their first order?
  15. Site URL: http://lrcss.com I'm looking to CC my in-house accounting team a copy of donation notifications whenever they go out from squarespace. How do I do that? I know I can download a CSV of transactions from the Donation section in the home menu but they want actual copies of the emails that go out to donors.
  16. Heya, So I can't seem to find where I can set who within my team is getting the "A New Order has Arrived" email. My developer is getting them and it's really not necessary, I would like to switch that off and I can't figure out how...
  17. I'm looking to put a URL variable on a confirmed order email for a service. In this email I would like to insert a specific URL depending on the service ordered. I have seen JSON variables like {. if hasServiceProduct} and {Items}. Is there any trick to achieving what I want?
  18. Site URL: https://forum.squarespace.com/forum/40-commerce/?do=add It would be very beneficial if Squarespace featured an option at checkout that allows customers in the area to pick up their order in store. Although, you can create a free shipping option titled “In-Store Pick Up Option Only” or something similar it is not as effective, because it does not send automated notifications with pick-up details, instructions, and location.
  19. Site URL: https://magnolia-sprout-wnbn.squarespace.com/config/commerce/checkout As part of the service we provide, the customer must send us some digital information after the order is completed. Sq.Space thought they could complete this through a the product additional information form, but that form is not operational after they paid for the item. The customer cannot submit their digital information until after the service paid for as we have to confirm that they have the appropriate credentials. So, we've been brainstorming workarounds. Can the submission form be sent with the "order fulfilled" notification as that has all the customer/order/service details on it? And if there is a way to get that back to me. Another alternative would be to add a free product to their account/cart which is basically just the submission form. In either case, I would like this to be pre-filled with their order, account, and service items. Each service item does require a digital response and must be tied to that service. Is this something that Google sheets can work with? But . . . I was really hoping to direct them back to the website for all order information. How do you handle customer follow-up? I really could use some help on how to get this done as I do not want to manually do this for thousands of data entry points on an excel sheet and manual customized e-mails. HELP!
  20. Hello, Does anyone know how I can add a number of days to the order submitted date in the email notifications customer will receive? For instance, If order date is on March 15, 2020 and I would like to add 5 days, it will display March 20, 2020 to the customer. I tried: {order.submittedOn|date %B %e, %Y} + days(5) But it doesnt seem work Thanks
  21. Site URL: https://philshroyer.com Hello all, I would like to add thumbnails of the item ordered into the order confirmation email that my customers receive after making a purchase on my website. I sell art, so I think it's good UX if my customers can see the painting they purchased on the confirmation page. Does anyone have advice on how to do this using custom code? Thanks a million!
  22. Site URL: http://amandabrandimore.ca Hi There I found a few other topics were people are having the same issue but they didn't have solutions. I am hoping you can help. I added a promotional pop up and it's connected to Google Drive. I can see an entry in there for my test for my own subscription and this is part is working, but no email is being sent to my email account. Right now I'd have to open up the file multiple times to see if there is an entry in there. I checked my Primary, Social and Promotional inboxes as well as my spam and there is nothing. Can someone please assist? Thanks!
  23. Hi, I'm wondering if there's a way to customize language in the section of the e-mail where I see the Order summary, I need to translate all words that are in english like quantity, price, placed on *** etc. Can I do it in CSS? Is there a way around it? I see it's possible to switch it automatically for the supported languages but my language is not one of them yet. Thank you!
  24. Site URL: http://www.diardmosskiller.com Is there a way to provide a link to an invoice for a sale? limited companies, farmers, schools and councils purchase my product and they all request a VAT invoice. I usually print a PDF, but this is a manual process. Surely there must be a way for the customer to view and print their own invoice? Cheers. DC.
  25. Site URL: http://sickwriter.com Hello- Since changing my site from Personal to Business, I have been in email notification hell. I am not receiving Blog Comment notifications in the new iCloud email account I used for this new site. It worked fine with my other iCloud address, and I have 1) added all of the Squarespace addresses into my Contacts, and 2) added them to my Rules, but still no notifications. I believe the address may be the issue as it used to be my Apple ID. I wanted to change it back to my other iCloud address, but get the alert in red: "email address already exists" even though the account no longer exists. Is there a way to get that email address back so I can use it again? Thanks.
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