Jump to content

SOLVED: Checkout shows a blank page :(

Recommended Posts

Solution: Turns out the customer was declining all the cookies when she landed on my shop site. For some reason, the Functional cookies aren't grouped with the Essential cookies, which means that when a customer opts out of them, the site will not function properly. lolz. Thankfully the customer was willing to try all sorts of troubleshooting so she could get checkout working. Anyways, I hope this post helps someone else out one day! 🙂

425406400_ScreenShot2022-11-28at5_47_12PM.thumb.png.f44ebf8000c5a4e669db5b06f06c8bbd.png

---

The issue: Today (Cyber Monday of course! #soblol) I got a message from a customer saying she can't complete checkout because it continually shows a blank page when she clicks on the cart. She recorded a Loom video of this in both Chrome and Safari in normal windows and incognito windows, linked below. She said she rejected all the cookies so wonders if this would break checkout.

https://www.loom.com/share/72bf99c818ed4803bf337fa33f8553f0

⁉️ Have you ever encountered this or know how I can tell her to solve the issue?

I've been getting lots of other orders all day but am freaked out that maybe a lot of other people are finding this blank-page when they click the cart too but they just never take the time to send such a thorough error report.

Edited by lightbulbmoments
Link to comment
  • lightbulbmoments changed the title to SOLVED: Checkout shows a blank page :(
  • Replies 0
  • Views 1.2k
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Posted Images

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.