Jump to content

Gift Card Order Notification Emails All Go to Recipient

Recommended Posts

Site URL: https://www.herocards.us

I just set up Gift Cards (Bedford template, 7.0). All works well, except that in my test all notifications go to the Gift Card Recipient. I tested placing an order to send the Gift Card to another person, then canceled the order to test the refund process.

Two of the emails rightly go to the Recipient. But two emails referring to my credit card purchase should go to the Purchaser, rather than the Recipient. 

- Gift Card “Order Confirmed” email showing the last 4 credit card digits (should go to Purchaser)
- Gift Card Issued notification email with unique code (to Recipient, correct)
- Gift Card Voided email (to Recipient, correct)
- Gift Card “refund has been issued” email showing the last 4 credit card digits (should go to Purchaser)

Am I missing something?

Link to comment
  • Replies 1
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

3 hours ago, CDuMez said:

I just set up Gift Cards. All works well, except that in my test all notifications go to the Gift Card Recipient.

I haven't seen any issues with this, but if it isn't working as expected then I recommend that you to get in touch with Squarespace Customer Care. The forum community would love to help but we are unable to resolve technical issues with the platform. 

Was this post helpful? Please give feedback by clicking an icon below  ⬇️

 

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.