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  1. Site URL: https://www.juditdayspa.com/gift-cards Hello, I have the "business" plan set up for this website so I can sell electronic gift cards. They are the only product sold in the online store and are to be used in person, in the beauty salon, for a service or a product. I'm trying to figure out how to keep a good track of them. I did a test purchase and the gift recipient only receives the gift card code number in the downloadable pdf. I can look into the orders but I only can view the order number and the buyer info but since the buyer and recipient of the gift card don't match, how can I review and redeem gift cards? I understand you can redeem a gift card using the Commerce App but it's only compatible with phones and tablets. Is there a way to do this on a desktop? Am I missing something? Also on the emailed gift card, it says "redeem at: www.juditdayspa.com" but since the shop only holds gift cards, can it just say "redeem at: Judit Day Spa" ? If so, how do I make that change? I'm relatively new at this so thank you for your patience. The help is greatly appreciated! Lenka
  2. Site URL: https://www.lionatpennard.co.uk/shop/p/vouchers Hi, I want to sell gift vouchers on my site and the closest way I can do it is by setting them up as gift card products. This all seems to work OK, but there seems to be some pre-populated details on the email notification when the gift card is purchased. I'm able to edit the look and feel of the email, but is there a way I can edit the pre-populated fields. I specifically want to edit/remove this line: To redeem your gift card, go to Site Title as well as replace any references to gift cards. Thanks for all your support on this great forum C
  3. Site URL: https://www.lionatpennard.co.uk/shop/p/vouchers Hi, I want to sell gift vouchers on my site and the closest way I can do it is by setting them up as gift card products. This all seems to work OK, but there seems to be some pre-populated details on the email notification when the gift card is purchased. I'm able to edit the look and feel of the email, but is there a way I can edit the pre-populated fields. I specifically want to edit/remove this line: To redeem your gift card, go to Site Title as well as replace any references to gift cards. Thanks for all your support on this great forum C
  4. Over the past 18 months we have been able to save our small business by having a beautiful online store with Squarespace. We had people buy gift cards through their and we now have people order from all over the country. It's been a lifesaver - and while we use a different POS for in-store purchases with the Commerce app we have been able to quickly update any in-store purchases and get easy notifications for any purchases coming in from the website so we can pull inventory before it sells in-store. We have also been able to redeem the online gift cards through the app, which has allowed us to "use them" in-store. It's been really good. However, now with the Commerce app being removed, we can no longer use the online gift cards in store and we cannot get notifications to our phones and iPad when orders come in. We can only see them in email. In addition, I have an Android phone which won't even allow we to do sales with the app in-person and even though I just downloaded the new app I cannot even update inventory through it, as it crashes immediately if I try to do anything with the inventory. Heading into the holiday season, with COVID back on the rise, I am really concerned that taking away the Commerce app is going to negatively impact our already small business. Why is such a change being made when the new app clearly doesn't have the features that the current one has? Why are you taking away options for businesses at this time? In talking to a rep they told me I should have a computer ready in case someone wants to use an online gift card in store and they should have to put their entire order in that way instead of me being able to redeem it how I have been. How does this seem like a reasonable workaround for this - when there already was a system that worked? If anyone knows someone who has figured out a workaround please let me know. We need to find a way to make this work and I'm really frustrated that Squarespace has been non-responsive.
  5. Hi, I believe this template below is Squarespace only option in the customer receiving an email gift? Does anyone know of a way to change the fonts or of any gift card plugins? I'd like to use digital gift cards in my store but this template isn't very professional looking.
  6. I'm trying to add Gift Cards for my clients to buy and use for future classes on Squarespace Scheduling. Is it true that I need to go back to each different Gift Card (I've made separate gift cards for each amount, 50$, 100$, 150$ etc) every time I add a new Appointment Type, and add that Appointment Type to be redeemable for the Gift Card? I have about 15 different Gift Cards, and add new Appointment Types every month or even week, so it will eventually take me hours to do. What am I missing? Is it possible to add Gift Cards that works for any and all present and future appointment types? Picture shows that I need to actively check a box to make the gift card work with the appointment type. If I add a new appointment type, it is not added by default, and I need to go back and add it on the Gift Card menu/options for each Gift Card.
  7. Site URL: https://lychee-magnolia-et83.squarespace.com/ Hi there, on my landing page I would like to fill the "*" with a flashing colourful gif. I know how to create gifs and upload them to use a URL in Squarespace. How do I address the "*" only and is it even possible? I saw that Ghost Plugins has a code for addressing a whole font style: https://www.ghostplugins.com/steps/92g7jen6. Below is a screenshot. The password to my website is creative1234. Thank you.
  8. Hey guys, I'm new to posting here and usually don't do this but I'm having trouble finding information that is specific to the problem I'm running into. Our Squarespace site really wants to sell gift cards this holiday season and that has been set up successfully thanks in large part to the tutorials on the site. The problem I'm running into though is that I'd also like to advertise for these on Facebook and Instagram but I'm unsure as to how I would set that up through Facebook Catalog. I tried to just add them in but I'm running into some issues since I can't list these under a proper category and I'd like to not have our shop flagged for looking shady or misrepresenting what were selling. Any idea how to list virtual items to Facebook Catalog that would link back to our site? Thanks, Chad
  9. hi there, I'm looking for a tool to deal with negative reviews. I would like to reply to reviews, publicly or privately, to show that I care. It would be cool to automatically send an email to a reviewer when he leaves a negative review on my site. Maybe I should search for a customer review widget that would help me reply to reviews?
  10. Site URL: https://wildwaysvintage.com/ This past Christmas, I signed up to sell gift cards on my site, prompted by Squarespace to do so as their effort to help businesses in the time of COVID. The listing is now no where to be found, and any gift-card orders that came in have no corresponding record of the purchase. A customer reached out saying she was having trouble redeeming her gift card for my shop, that her friend purchased at Christmas. I searched under orders in the commerce section for her friend's name, for "gift card", for the amount specified, and there is no trace of this. The gift card looks legit, I have no issues there. But I have absolutely no record of this transaction. Does anyone know how to look up gift card purchases to see this information? I want to be able to verify the purchase, and provide a discount code instead if that's my only option. Additionally, if the code was working, would she enter the gift card code into the "discount" box at checkout? I noticed in the Squarespace info page on gift cards, there was a "gift or promo" box... is this the same thing? Any help you can give me would be appreciated. Thank you.
  11. Site URL: http://www.wellroomva.com I sell gift certificates through the scheduling portion of squarespace. These certificates are redeemed for various services: customers book appointments for a service through squarespace and use some (or all) of a certificate for the appointment. I have not found a straight-forward way to report on the redemption of gift certificates, so I understand how much is outstanding, what amounts have been redeemed for the various services I offer, or which certificates have an outstanding balance so I can communicate with the customer to encourage their patronage. Ultimately I need to be able to migrate the amounts used from the gift certificate liability account to revenues in my accounting software and I don't want to wade through all the transactions to find the redemptions. Anyone able to provide some guidance? Thanks!
  12. I'd like a simple way to offer a free gift (premium) without having to offer a discount or do a work-around (but open to hearing what those might be). This would allow it to come out of inventory, show up as a gift on the order (vs. having to offer a discount).
  13. Site URL: https://www.afikomen.com/ Hi - I'm hoping someone is familiar with this problem and has a solution. We switched templates to 7.1, and have nearly 100 gift cards outstanding in the old template. We realized today that Squarespace will not honor these gift cards, even though this is the same account and the same website. Customer Care's response was that we should cancel all gift cards, create individual discount codes for each unique customer in the amount of their gift card, and email each customer individually to explain what happened and provide the new code. That is ridiculous. Squarespace is not honoring the gift cards codes that they issued, perhaps due to their own systems limitation with 7.1 that hasn't been addressed yet, and then we're expected to do all that work as a workaround. Without any advance warning or assistance. If anyone has some advice on the best way to handle this, it would be greatly appreciated!! Thank you.
  14. Site URL: http://www.squarespace.com Hello! We allow our customers to redeem their gift cards online and in-store. Unfortunately, customers are only able to redeem their cards in-store when I am present (staff are unable to help otherwise), because the codes can only be manually typed into the Commerce App (which is on my personal phone). Has anyone found a way to redeem the codes through the desktop version of the website so that our staff can also redeem cards? Our staff have access to the platform through the desktop (so they can fulfill orders, update inventory, etc.), but I haven't been able to figure this part out.
  15. Site URL: https://www.royalcitylittles.com/ I just discovered that some e-gift cards that customers are purchasing for people, the links are going to their junk-mail folders. Anyone know how I can fix this?
  16. Site URL: https://thesurfside.com/ Hi there, I am trying to add an option to send a gift card at a later date on the site. I am not sure what I need to do, but SquareUP has this as an option so I would rather see if I can do it directly on the site or not. Thanks in advance!
  17. Site URL: https://www.heatherwineryoga.com/ Hello! My client had a previous system she used to sell gift cards, and is wondering if there is any way to import the unused ones to Squarespace to make them viable to purchase products through her website. Is there any way to do this?
  18. Site URL: https://www.huelamoart.com/gallery/p/gift-card Hi, I have set up a gift card with 4 values but when I visit as a user it shows 'SOLD'. The site is on the business plan, as far as I can see SS never retracted the gift cards for business subscriptions since their covid offer. Can anyone help? TIA (Thank you to all forum contributors, you have helped me with countless problems over the years!)
  19. Hi, Am wanting to add Gift Cards to my shop and wondering if there was a way to allow for a custom amount in addition to the predetermined amounts. Thanks Andy
  20. Site URL: https://caroline-oakes-xaje.squarespace.com/config/commerce/orders/gift-cards When I go into the orders section of our site and click on view gift cards in the top right hand corner, it used to come up with all the gift card purchases and their user codes. This has now disappeared is there anyway of reinstating it?
  21. Site URL: http://guayanatrendy.com Hi.. Is there anyway that you can attach the image of the gift card to the email send to the recipient? I sell gift cards with different images, but nothing shows up on the email send.. Hope you can help Reagrds Flemming
  22. I am in a trial period. The support for gift cards/certificates is nice, but I can't get it to work for multiple values. I create the product with, say, a $25 value. Then I click the + to add a $50 variant and upload an image for $50. All looks fine, I save it. Now if I go to the product page, I see the $25 and $50 thumbnails on the left - great. I click on the $50 image and the big image changes - but the price is still shown as $25 and if I add it to the cart, it's the $25 version. Worse, if I edit the product again, the $50 SKU is gone! How is this supposed to work?
  23. Site URL: https://www.savorblends.com I have a customer who wants to purchase 350 gift cards for employees, but when doing a test purchase, I'm not able to change the quantity or enter a quantity, which will leave my customer with the option of making 350 purchases to get the desired amount needed. Is there a workaround? Does anyone know of a way to make this happen?
  24. Hello to all, I am very frustrated to the fact that sqaurespace doesn’t allow you to sell custom gift cards and use them as payment options like in the same form as how big businesses do it. So I was wondering if it is possible to add a lot of code to my site so that I can creat a gift card and accept it as a payment option? If you want more details and examples please let me know. I hope this makes sense and I hope some designer out there can help me out, because I have been wanting this for so long!!! Thanks!😁
  25. Any idea of how to change size of this Select box and the text "Value" ? Its a Gift Card showing in a 7.1 site and its very small right now. I have tried some CSS but no luck so far.... Best regards, Jacob
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