Major issue with my site map!

Site URL: http://www.delawareconsolerepair.com

I have been using Squarespace for about 8 years now for my companies website. About 10 days ago I created a new site for another business I have started. I am 10 days in and my site map has yet to generate. It says

{"message":"Sitemap not yet generated. It will be generated within the next 24 hours."}

I have reached out to customer support twice now and keep telling me the sitemap will generate within 24 hours yet it’s had this message since day one. They even pushed for a manual refresh of the set map on Monday. It is still not generated.  Without the sitemap generated I cannot submit my website to Google for indexing. Please someone help!

http://www.delawareconsolerepair.com is my domain

On 12/23/2021 at 5:23 PM, johntasch said:

My site map has yet to generate. It says
{"message":"Sitemap not yet generated. It will be generated within the next 24 hours."}

I have reached out to customer support twice now and keep telling me the sitemap will generate within 24 hours. Please someone help!

I see the same issue on a number of Squarespace sites where the sitemap is now out of date.

We'd love to help, but there's nothing the community can do to resolve this for you.

Sitemaps are usually generated within 24 hours of a site going live. When this doesn't happen, it's usually because of a Squarespace fault, so you've done the right thing by contacting Squarespace Customer Care. If it has been 24 hours since you requested the sitemap refresh then I recommend you contact them again, although I appreciate they will have reduced cover over the next few days. 

3 minutes ago, paul2009 said:

We'd love to help, but there's nothing the community can do to resolve this for you.

Sitemaps are usually generated within 24 hours of a site going live. When this doesn't happen, it's usually because of a Squarespace fault, so you've done the right thing by contacting Squarespace Customer Care. If it has been 24 hours since you requested the sitemap refresh then I recommend you contact them again, although I appreciate they will have reduced cover over the next few days. 

I dont understand why they would give me the run around thus far if there was something they can do to fix it? They just keep telling me to wait.

From what I've seen, sitemaps haven't been updated or generated since around December 12th or so.

On 12/24/2021 at 12:00 PM, ChristineDarby said:

From what I've seen, sitemaps haven't been updated or generated since around December 12th or so.

Why have they not? When will they be generated? Thank you!

It is a Squarespace bug. Support is aware of the issue. 

Still no resolution. Just a whole lot of generic emails and vague timelines. This is very disappointing. 

Greetings, I am having problems with my sitemap. I already had a website with version 7.0. I created a new website version 7.1 and i moved my domain. My sitemap has the old url from the squarespace test website. It's been 24h. How can i fix this?

1 hour ago, manos said:

I am having problems with my sitemap. I already had a website with version 7.0. I created a new website version 7.1 and i moved my domain. My sitemap has the old url from the squarespace test website. It's been 24h. How can i fix this?

Apparently SS is having backend issues. Please Contact Customer Support to report your issue.

Let us know how it goes.

17 hours ago, creedon said:

Apparently SS is having backend issues. Please Contact Customer Support to report your issue.

Let us know how it goes.

Creedon thank you for your time. I did contact customer support and they generated a new sitemap for me in no time.  Everything is normal now.