Confirmation Page

Hello all, I'm almost done with my site at which I plan to sell some of my art in digital download form. I've ran into a small problem. Since I can't modify Checkout Page when using Squarespace and I'd like to receive payments using PayPal and credit cards I added a "Pay with PayPal" button under each of the products (I got the button code from PayPal). When I press the button a PayPal window pops up where I can either log in to PayPal and pay using that or continue as guest and use a credit card. Everything so far is smooth and goes through. After the payment info is completed the PayPal window closes and my site displays a little window saying "My Site" thanks you for your purchase, and I can click OK to go back to the site. Here's the problematic part, the customer isn't getting an email with a download link to the purchased file and no confirmation page pops up after purchase with the link to the digital file. In summary I'm receiving the payment without any problems but the customer has no way of downloading the product file. Any help would be greatly appreciated.

Jack.

By using the PayPal generated buttons you have circumvented SS built-in way to use PayPal. That is assuming of course PayPal is one of your payment processor options.

If you go to Commerce > Payments is PayPal one of the options there?

If so set up your PP account through SS, then everything should work as expected.

If successful you not need the PP generated buttons.

Thank you for your reply. Yes, I do have PP connected in SS. I opted to use PP generated button because the built in SS option did not give my customers an option to use credit card, just PP accounts.

If my customers could use PP account and credit card using SS built in integration I would gladly get rid of PP generated button and go with SS option. However I didn't see credit card option there.

Am I understanding it right thinking that SS integration is for PP payments only and if I want a credit/debit card option for my customers I need to make a Stripe account and connect it to SS?

Please see PayPal FAQ - Can I accept credit or debit cards through PayPal?

On 7/14/2021 at 11:40 AM, Vitto said:

Am I understanding it right thinking that SS integration is for PP payments only and if I want a credit/debit card option for my customers I need to make a Stripe account and connect it to SS?

That's how we use it on our site. Stripe for credit / debit cards, and Paypal for Paypal. 

Yes, at the moment SS does not allow credit card processing through paypal (guest checkout). Only through stripe. It does suck, and many have asked for a feature upgrade, but at present, the PP button hack is the only way to get around this, but then you are back to your order fulfilment problem and might need to custom code something. This is very frustrating, and I suspect that this is some type of usage contract between stripe and SS.  Let me know if you find a way to not have to use stripe to run a credit card becuase we have had very very poor service and consequences from having to be forced to use it and so we currently take the cards '' over the phone''