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  1. Site URL: https://blazingshuttles.com Our SquareSpace account is not sending sales tax or shipping to PayPal. Everything looks fine in our account, but when we view the transactions in PayPal they are recorded as a lump sum with no way to differentiate between product, shipping, and tax. For example in the attached screenshot you can see that SquareSpace correctly adds $11.48 in tax to a $164 sale with $7.50 in shipping. But when we view the same transaction at PayPal.com, we see only a single number $182.98. This is causing significant problems for us because we rely on accurate PayPal data being imported into QuickBooks. Any way to fix this behavior without routing everything through a third party service? 😩
  2. Site URL: https://www.caliconnections.com i have a Uk website with UK PayPal set as main currency. when comes to check out on site its showing $$ as main currency as if its American and my customers abonding sales I have my main currency set to UK GBP on my PayPal account. Can anyone help me get it to show uk GBP as main currency when buying a product please thanks in advance
  3. Hi! Does anyone know or is anyone allowing customers to use the PayPal pay in 3 (there new buy now pay later) product? I had a client wanting to implement the shopify lite buttons just to use Klarna but if the Paypal option is possible on SS then that’s amazing! Thank you!
  4. Testing PayPal checkout on my new site, I can't get the Venmo button to appear. Based on the PayPal documentation, I've done all this on my Venmo account: - Enabled mobile buying in my browser - Turned off PayPal one-touch - Cleared browser cache and cookies I'm still only seeing the PayPal button. Has anyone else run into this, or have more ideas? Many thanks.
  5. Site URL: https://www.enchantingco.com What are the options for accepting payments in South Africa ? Stripe and Square both don't work for South Africa based companies and very few people in SA use Paypal. The most widely used payment processor in SA is PayFast, is there a way to use them please?
  6. I am having some issues getting the custom paypal code injection to work completely on a website I am working on for a client. The code injection works until I try to test it and it wont let me sign into paypal when the dialog box appears. I know my username and password is correct, and I've even used another paypal account to login and that doesnt work either. I attached screenshots of what happens when I try to pay for a service. My squarespace is connected to paypal but I not using the checkout feature. I also have a business account. If anyone has any tips or knows what to do it would be greatly appreciated! Thank you!
  7. Hi Everyone, I am web designer, been working on and with squarespace for the last 5 years .... For some reason, I have been unable to link my PayPal to the squarespace site I am working on. Stripe works, Godaddy works, but I can't seem to troubleshoot the specific issue that prevents the linking with PayPal to happen. I have added and granted the API permission - all the business account information is filled out and approved by Paypal - they are no limitations on the account PayPal side. Paypal says to contact SQS and SQS tells me to contact Paypal.... I can't seem to do the last step the sqs guide provides which is to login in with the merchant id. Please, can anyone help ? I am at my wit's end and I have been trying for weeks now to no avail ..... Thank you, Amanda
  8. Hello all, I'm almost done with my site at which I plan to sell some of my art in digital download form. I've ran into a small problem. Since I can't modify Checkout Page when using Squarespace and I'd like to receive payments using PayPal and credit cards I added a "Pay with PayPal" button under each of the products (I got the button code from PayPal). When I press the button a PayPal window pops up where I can either log in to PayPal and pay using that or continue as guest and use a credit card. Everything so far is smooth and goes through. After the payment info is completed the PayPal window closes and my site displays a little window saying "My Site" thanks you for your purchase, and I can click OK to go back to the site. Here's the problematic part, the customer isn't getting an email with a download link to the purchased file and no confirmation page pops up after purchase with the link to the digital file. In summary I'm receiving the payment without any problems but the customer has no way of downloading the product file. Any help would be greatly appreciated. Jack.
  9. Site URL: http://www.padstowspirits.co.uk Ive gone through to process of setting up Paypal as a payment method and had the confirmation email from Squarespace it has been added. However, no option appears at checkout still. Any ideas on why?
  10. We have finally launched our first site on Squarespace. Overall the process was fantastic, the tool is quite intuitive. The last item to test was payments. This is were it all fell apart. We have set up both Stripe and PayPal/Venmo. We also enabled Apple Pay as that is popular with our audience. As of this afternoon we are still unable to accept payments via Apple Pay or Venmo. We have an open ticket and have been informed that this is escalated. Are others having any payment issues? Is there anything out of the standard documentation that we might be missing? We have tried all the basics, Apple Pay make sure the switch is on, Venmo, make sure Safari is allowed to do web purchases and Pay Pal one touch purchase is off. We are just out of ideas and our new audience is not very excited about our pages.
  11. Site URL: https://onyxhive.com.au Hi, Just wondering if Squarespace will intergrate paypal pay in 4? I couldn't find any info on it. Thanks Dante
  12. Hi there, We are wanting to pre-sell items while they are still in production. We're trying to set the site & Payment gateways (Stripe and PayPal) up so that we can authorize the payment and capture funds closer to the ship date. Has anyone had success with this on SS? So far we've learned that the Stripe create customer API is not compatible with Squarespace. What about PayPal? Anyone have success with this and want to share how they've done this?
  13. Site URL: https://www.gearsntonic.com/ Hello everyone I wanted to add Paypal to my payment method, but I wanted to add a fee of the 3,4% on every order if Paypal is selected as payment option ( 3,4% since is what Paypal is gonna charge us for the transaction ). Is there a way to do this just when Paypal is selected? Thanks
  14. I'd like to use the below paypal code in a multiple spots on the one page, but they seem to cancel each other out. When I view the live page, only one instance of the code works. How can I use the same code several times on one page without it cancelling itself out? I've tried changing the div id for each instance. <div id="paypal-button-container-P-0N639951XH242245SMFZ55JI"></div> <script src="https://www.paypal.com/sdk/js?client-id=AVK6OAb9FUfrk9nOyAnPy5SKpT-jtF9yGVAXqaDjpONPYhQbUspycoO3XvsLq0V-GQnzr11Vu9Rr3MUV&vault=true&intent=subscription" data-sdk-integration-source="button-factory"></script> <script> paypal.Buttons({ style: { shape: 'pill', color: 'blue', layout: 'vertical', label: 'subscribe' }, createSubscription: function(data, actions) { return actions.subscription.create({ /* Creates the subscription */ plan_id: 'P-0N639951XH242245SMFZ55JI' }); }, onApprove: function(data, actions) { alert(data.subscriptionID); // You can add optional success message for the subscriber here } }).render('#paypal-button-container-P-0N639951XH242245SMFZ55JI'); // Renders the PayPal button </script> Thanks!
  15. Site URL: https://www.kulshanstudios.com I currently run an online store selling digital-only music products for the global market. I have some colleagues who also want to sell related products to mine on my site, and they just want to receive a fixed % of sales each time one of their products sells. Right now, as far as I know, the only solution is for me to run some quick math and manually send them their take from each sale each time one of their products sells on my site. What I want to know, is if there's a hidden feature that sits between the customer and my own paypal/payment accounts, that can automatically split and distribute payments to assigned parties, or if there are any plans to implement such a feature. That would be super helpful for me, since my own product offerings are rapidly expanding in number, and some of my colleagues want to sell their products under my master brand within my infrastructure, to make their own sales easier to manage. Eventually the sheer volume of products, sales, and diverse vendors selling on my site will overwhelm my ability to accurately send everyone their money in a timely fashion. Anyone know of anything like this in the Squarespace ecosystem?
  16. Site URL: https://corsoconcepts.com/shop Anytime a customer attempts to checkout from my online store using PayPal, the following error occurs: There was an issue processing your payment information. You can return to PayPal and select a different funding source, or enter your credit card details. This has been confirmed with multiple customers with different accounts. I've disconnected and reconnected Paypal several times in an attempt to correct this but it has not helped. I'm not sure what changed because this was working before. I've tested my Paypal account by requesting money directly and I can be paid that way so it is not like the account is frozen on Paypal's end. I have no idea what to do now.
  17. Site URL: https://www.bagtazocollection.com/ Hi there - I'm trying to get a Paypal Pay Later button above my add to cart button on the product page. I have added the provided script into the product header injection: <script src="https://www.paypal.com/sdk/js?client-id=(somenumbers)&components=messages" data-namespace="PayPalSDK"> </script> and added the provided HTML into a code block in the Additional Info section of the product but nothing shows up: <!-- In your code, update data-pp-amount with the price or cart amount. For example, data-pp-amount="89.99" for a $89.99 product. --> <div data-pp-message data-pp-style-layout="text" data-pp-style-device="message" data-pp-style-logo-type="inline" data-pp-style-text-color="black" data-pp-amount="ENTER_VALUE_HERE"> </div> I'm guessing once it shows up I'll need some additional code to the header injection and maybe the CSS move it to near the cart button but I haven't gotten it to show up at all yet. Then I'll need to figure out the variable to change the price. Help on any/all of these tasks would be much appreciated!
  18. Site URL: https://a2acurates.com Hi all, I am trying to link my paypal business account to my squarespace site as the payment processor. I go into commerce - payments - click paypal. I login with my paypal account details and then it says its connected and asks me to go back to the squarespace page but when I do then the following page pops up and promps me to fill in card details. If i go out of this then the paypal is no longer connected. Does one have to link a credit card in order to link paypal to their website, if so why? I have got a business bank account linked within my paypal already - so I was not wanting to link a credit card. I have contacted squarespace support and paypal without much luck. Desperate for help on this, otherwise I can't sell my products. Password: kimsedgwick
  19. Site URL: http://www.adhdsat.com Hullo! I'm trying to connect PayPal to one of my Squarespace sites. IT IS NOT WORKING. What's happening: I'm clicking Commerce I'm clicking Payments I'm clicking Connect PayPal I'm typing in my PayPal login info I'm seeing "You've successfully authorized Squarespace!" I'm getting a choice — "Go back to Squarespace" or "Continue to PayPal setup" Regardless of which I choose, when I eventually go back to Squarespace, I'm seeing "the rotating circle of death" over where it used to say "Connect PayPal" (image attached) I'm waiting for minutes; it's not going away I'm clicking the "back" button on Squarespace, to go back to the "Commerce" menu I'm clicking "Payments" again, to see if this stuck! I'm discovering it has not: it says "Connect PayPal" as if I had not just done that Repeat, repeat, repeat. No change. The funny thing is, this same problem occurred before, with the same PayPal account, and a different website. We tried it for DAYS, before it randomly worked. I'd love it if, this time, we could just get it to work! Any ideas? Thanks in advance! - brandon
  20. Site URL: http://fishmanaquatics.co.uk I have the paypal pay in 3 on my site. currently it just shows the generic message. in the code I am supposed to change "amount" to a number or something. what I want it to do is to show a running total, does anyone know the code injection on SS where I can change "amount" to something like {cartTotal} so it automatically updates a running total and shows "pay in 3 payments of £X" I just don't know what wording to change into this section.
  21. Site URL: http://rocksrootsandrattlesnakes.com shortly after i attempted to add a paypal commerce page, my website was apparently hacked. i tried to enter but it wouldn't allow me in saying it was unsafe and that it had been hacked. i have since deleted those pages, and emptied trash. Also when i bypassed the warning page by choosing advanced>go to site(unsafe), the website was missing many of the pics i had added. Message read: Your connection is not private Attackers might be trying to steal your information fromwww.rocksrootsandrattlesnakes.com (for example, passwords, messages, or credit cards). Learn more NET::ERR_CERT_DATE_INVALID I have a 11 yr old iMac with minimal protection, and i can't upgrade OS because its so old. i am simply trying to set up commerce page on this website to sell my new book. Not sure what to do next...
  22. Site URL: https://www.phelpsrefinishing.com/ My client's competitors offer PayPal credit options right in the shopping cart -- to spread interest-free payments over 4 months (Pay In 4) or 6 months. Is this possible in Squarespace? If not, is there a viable workaround that preserves the standard shopping cart? Inventory management isn't an issue for my client as he handles it a different way. There are other "split payment" options available besides PayPal. My client just already uses PayPal so that's the first choice if it can work. He does have a button link on his site that leads to the 6-month credit option. Any way at all to add a credible interest-free payment option to a squarespace site?
  23. For an inventory item where an 'add-on'-variant option is taken (e.g. 'no insurance' or 'with insurance') how does one have both components (e.g. 'Membership' and 'insurance') show in the associated PayPal receipt?
  24. Site URL: https://bgbodygoals.com/boot-camp Hi I’m having problem adding 3 Paypal Buttons (each is a different price option) to a page on a site. I’m making a website for a client (it is set up to a Business Plan). We/she have connected the site to her PayPal account. She has sent me 3 separate pieces of code for 3 different price levels of her service (personal fitness training). However hard I try though, In her Payment/booking section I can only get ONE of the 3 code blocks to show a PayPal button. I've found that if I remove any 2, the remaining one then appears. I’ve also found that I CAN get all 3 of the prices onto the site.... but only as long as they're on separate Index pages(!) - but I can't seem to get 3 to show on the same page. I MUST be doing something wrong somewhere. I've tried searching every forum thread, Googling etc but I cannot find anybody with a similar problem and there's no mention of "multiple Paypal button" issues on the SqSpace website. Can you tell me where I'm going wrong? I’ve asked a Squarespace technician on the Live Chat, but it has stumped them too, and they’ve pointed me here. (There is also a suggestion that it may be a PayPal problem…) Thank you.
  25. I have problems on many websites, however I am using Chrome 94. I've been downloading certificates into the keychain, however nothing seems to work. All websites stay 'unsafe' I can not even see my own website content, no images are showing, and I can't print invoices from commerce, without the logo being missing... Is there any help on how to fix this?
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