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  1. Hi, Squarespace offers Stripe and PayPal, but I'm not sure which one to choose, or whether to use both. I'm listing products in South African Rands (ZAR). Squarespace's documentation is contradictory about which payment option will work. Their documentation lists ZAR as being compatible only with Stripe, but Stripe's global website doesn't list South Africa as being supported. Their documentation specifically lists ZAR as not being compatible with PayPal, but PayPal's global website has South Africa listed as being supported. Does anyone have any experience with this? Thanks in advance.
  2. Hi Everyone, I am web designer, been working on and with squarespace for the last 5 years .... For some reason, I have been unable to link my PayPal to the squarespace site I am working on. Stripe works, Godaddy works, but I can't seem to troubleshoot the specific issue that prevents the linking with PayPal to happen. I have added and granted the API permission - all the business account information is filled out and approved by Paypal - they are no limitations on the account PayPal side. Paypal says to contact SQS and SQS tells me to contact Paypal.... I can't seem to do the last step the sqs guide provides which is to login in with the merchant id. Please, can anyone help ? I am at my wit's end and I have been trying for weeks now to no avail ..... Thank you, Amanda
  3. Site URL: https://thegivingplatemeals.com/home I have a client that is having problems with customers being unable to choose pickup locations while selecting Apple Pay or PayPal. Any solutions?
  4. Site URL: http://www.adhdsat.com Hullo! I'm trying to connect PayPal to one of my Squarespace sites. IT IS NOT WORKING. What's happening: I'm clicking Commerce I'm clicking Payments I'm clicking Connect PayPal I'm typing in my PayPal login info I'm seeing "You've successfully authorized Squarespace!" I'm getting a choice β€” "Go back to Squarespace" or "Continue to PayPal setup" Regardless of which I choose, when I eventually go back to Squarespace, I'm seeing "the rotating circle of death" over where it used to say "Connect PayPal" (image attached) I'm waiting for minutes; it's not going away I'm clicking the "back" button on Squarespace, to go back to the "Commerce" menu I'm clicking "Payments" again, to see if this stuck! I'm discovering it has not: it says "Connect PayPal" as if I had not just done that Repeat, repeat, repeat. No change. The funny thing is, this same problem occurred before, with the same PayPal account, and a different website. We tried it for DAYS, before it randomly worked. I'd love it if, this time, we could just get it to work! Any ideas? Thanks in advance! - brandon
  5. KayAA


    Unfortunately PayPal will not connect to my square space page. I have contacted paypal and they have informed that there is no error on their end. When I press the connect button, the circle constantly turns and I am directed to the PayPal page to login at which point no connection has been made. Please help!
  6. I wonder about the connection of the payment methods established on the website. I explain, at first, PayPal was connected for the payment. After that, I wanted to change to Stripe. All the information in the interface tells me that Stripe is indeed connected. However, when it comes time to complete the payment, a PayPal button always appears? However, I cannot remove it in the design settings. Please tell me how to fix this situation as soon as possible so that Stripe is functional for all payments made via my website. I look forward to hearing from you, Translated with www.DeepL.com/Translator (free version)
  7. Site URL: https://www.silverlakeyoga.com/prenatal-teacher-training We have a Squarespace Business plan. We are trying to add PayPal buttons so people can pay for one of our services using PayPal. I am able to insert the HTML into Squarespace and it displays correctly but when our customers click the buttons, Squarespace auto-kills the pop-up that would allow the use of PayPal. There is nothing in the SS PayPal documentation nor the Paypal SS explaining this limitation. Is this something that we can only do on Commerce plans? Are Paypal buttons broken no matter what plan we choose? Have already spent two hours in a chat with SS Support who had no idea what the answer was. Thank you.
  8. Site URL: https://blazingshuttles.com Our SquareSpace account is not sending sales tax or shipping to PayPal. Everything looks fine in our account, but when we view the transactions in PayPal they are recorded as a lump sum with no way to differentiate between product, shipping, and tax. For example in the attached screenshot you can see that SquareSpace correctly adds $11.48 in tax to a $164 sale with $7.50 in shipping. But when we view the same transaction at PayPal.com, we see only a single number $182.98. This is causing significant problems for us because we rely on accurate PayPal data being imported into QuickBooks. Any way to fix this behavior without routing everything through a third party service? 😩
  9. Site URL: https://www.caliconnections.com i have a Uk website with UK PayPal set as main currency. when comes to check out on site its showing $$ as main currency as if its American and my customers abonding sales I have my main currency set to UK GBP on my PayPal account. Can anyone help me get it to show uk GBP as main currency when buying a product please thanks in advance
  10. Hi! Does anyone know or is anyone allowing customers to use the PayPal pay in 3 (there new buy now pay later) product? I had a client wanting to implement the shopify lite buttons just to use Klarna but if the Paypal option is possible on SS then that’s amazing! Thank you!
  11. Testing PayPal checkout on my new site, I can't get the Venmo button to appear. Based on the PayPal documentation, I've done all this on my Venmo account: - Enabled mobile buying in my browser - Turned off PayPal one-touch - Cleared browser cache and cookies I'm still only seeing the PayPal button. Has anyone else run into this, or have more ideas? Many thanks.
  12. Site URL: https://www.enchantingco.com What are the options for accepting payments in South Africa ? Stripe and Square both don't work for South Africa based companies and very few people in SA use Paypal. The most widely used payment processor in SA is PayFast, is there a way to use them please?
  13. I am having some issues getting the custom paypal code injection to work completely on a website I am working on for a client. The code injection works until I try to test it and it wont let me sign into paypal when the dialog box appears. I know my username and password is correct, and I've even used another paypal account to login and that doesnt work either. I attached screenshots of what happens when I try to pay for a service. My squarespace is connected to paypal but I not using the checkout feature. I also have a business account. If anyone has any tips or knows what to do it would be greatly appreciated! Thank you!
  14. Site URL: http://www.plantworld.studio/ I want to change the 'transaction description(?)'. i.e. What comes up on your customers account/transaction activity on their paypal when they order something from my site. I think I remember editing this at the very beginning of setting up my site but now I can't seem to find where I can edit this info. Thanks, Mike
  15. Site URL: https://www.leapandwanderstudio.com/ Just trying to connect Paypal for the first time to a brand new commerce store and get the pictured error when trying to accept 'Grant Permissions'. Have cleared the cookies and tried incognito browser as well Have confirmed (as per instructions here that Paypal account is business, no duplicate cards etc. Unfortunately cannot manually connect as in Australia and this is not supported for manual connection. Any help would be HUGELY appreciated
  16. What I want to do is setup a way for people to order flowers from us online, for us to deliver locally. I have a form setup to ask name, what they want in an arrangement, price they want, message they want on the card. I need the customer to be able to fill that information out then pay through paypal.
  17. Good day Squarespace community, I would like to know if Trinidad and Tobago is a supported country by Squarespace donations. Trinidad and Tobago is supported by PayPal while it isn't supported on Stripe and PayPal Payments Pro (formerly Website Payments Pro) is only available in the US, UK and Canada. Does this rule out donations for my website or is there another option i can use? Thanks for reading!
  18. Site URL: https://onyxhive.com.au Hi, Just wondering if Squarespace will intergrate paypal pay in 4? I couldn't find any info on it. Thanks Dante
  19. Site URL: https://gatewaynaturepreserve.org/spring-into-art-sale We are hosting a virtual art sale fundraiser for our organization. I used a code to add paypal pay buttons/credit card pay buttons to each item in the store. The payment goes through when someone makes an order but the item is not marked sold, in addition, it doesn't tell me which item was sold just the amount that was paid. Can you please help me solve this issue? Is there something I can add to the code to make it record the sold item as well as specify which item was paid for? This is the code I used, just changed the value to reflect the price of each of the items: <!DOCTYPE html> <html> <head> <meta name="viewport" content="width=device-width, initial-scale=1"> <!-- Ensures optimal rendering on mobile devices. --> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <!-- Optimal Internet Explorer compatibility --> </head> <body> <script src="https://www.paypal.com/sdk/js?client-id=ATxUbt3GpgXOZ362Wh5NhG-hA5DJrXMLwxwvJxuo0TThwiJTuyUUAkpfTb6YYLJ_oJexD_lWAHElcNNL"> // Replace YOUR_CLIENT_ID with your sandbox client ID </script> <div id="paypal-button-container"></div> <!-- Add the checkout buttons, set up the order and approve the order --> <script> paypal.Buttons({ createOrder: function(data, actions) { return actions.order.create({ purchase_units: [{ amount: { value: '0.01' } }] }); }, onApprove: function(data, actions) { return actions.order.capture().then(function(details) { alert('Transaction completed by ' + details.payer.name.given_name); }); } }).render('#paypal-button-container'); // Display payment options on your web page </script> </body> </html>
  20. I'm rebuilding a site for a non profit and they have a PayPal donation link. The drag is that I can't just use the link cause it has PP form/token stuff on it. On their old site, it imports an ugly PP button. I just want to keep the functionality, but use a nice SS button in the new site. Can I do this? This is all the code on the button: <form action="https://www.paypal.com/cgi-bin/webscr" method="post" target="_top"> <input type="hidden" name="cmd" value="_s-xclick" /> <input type="hidden" name="hosted_button_id" value="X9823S9TNTPKY" /> <input type="image" src="https://www.paypalobjects.com/en_US/i/btn/btn_donate_SM.gif" border="0" name="submit" title="PayPal - The safer, easier way to pay online!" alt="Donate with PayPal button" /> <img alt="" border="0" src="https://www.paypal.com/en_US/i/scr/pixel.gif" width="1" height="1" /> </form> (Sorry I'm more of a designer than a dev ;)
  21. Site URL: https://www.bagtazocollection.com/ Hi there - I'm trying to get a Paypal Pay Later button above my add to cart button on the product page. I have added the provided script into the product header injection: <script src="https://www.paypal.com/sdk/js?client-id=(somenumbers)&components=messages" data-namespace="PayPalSDK"> </script> and added the provided HTML into a code block in the Additional Info section of the product but nothing shows up: <!-- In your code, update data-pp-amount with the price or cart amount. For example, data-pp-amount="89.99" for a $89.99 product. --> <div data-pp-message data-pp-style-layout="text" data-pp-style-device="message" data-pp-style-logo-type="inline" data-pp-style-text-color="black" data-pp-amount="ENTER_VALUE_HERE"> </div> I'm guessing once it shows up I'll need some additional code to the header injection and maybe the CSS move it to near the cart button but I haven't gotten it to show up at all yet. Then I'll need to figure out the variable to change the price. Help on any/all of these tasks would be much appreciated!
  22. I have added a PayPal button using a code block. The button only shows up when I refresh the page using Google Chrome and Firefox. Does the same thing on mobile. How can I fix this? Loom video showing example: https://www.loom.com/share/003a168c280c412bad415f2abe75469b
  23. Site URL: https://higieneinc.com Hello, I tried to add "paypal credit marketing message" to the item page. I added the code to the header and footer by code, but it doesn't appear on my item page. How do I add "paypal credit marketing assets" to my product page? Thanks for your help
  24. We have finally launched our first site on Squarespace. Overall the process was fantastic, the tool is quite intuitive. The last item to test was payments. This is were it all fell apart. We have set up both Stripe and PayPal/Venmo. We also enabled Apple Pay as that is popular with our audience. As of this afternoon we are still unable to accept payments via Apple Pay or Venmo. We have an open ticket and have been informed that this is escalated. Are others having any payment issues? Is there anything out of the standard documentation that we might be missing? We have tried all the basics, Apple Pay make sure the switch is on, Venmo, make sure Safari is allowed to do web purchases and Pay Pal one touch purchase is off. We are just out of ideas and our new audience is not very excited about our pages.
  25. Site URL: https://www.stateshop.art/ Some of my customers have messaged me that PayPal does not work on my website. I went to the payment section under commerce and it says it is connected. I tried disconnecting and connecting again and the problem is still happening. My PayPal account is a business account and is all set up but it just doesn't load when people check out. How do I fix this? I have attached a screenshot of what happens when you click the PayPal button. RPReplay_Final1613954866.MP4
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