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[Need Help] Cannot Remove Category from Store

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On 8/1/2020 at 3:19 AM, arialfx said:

When I try to delete the category, it just doesn't work and it stays there even after I press "Delete".

On the latest version of Squarespace (version 7.1) you can delete product categories in the Category Manager. To do this:

1. Go to the Website/Pages panel and click the gear icon beside your store page name. This will open the Page Settings panel.

2. Click Categories to open the Category Manager.

3. Click the three dots beside the category that you want to delete and then choose DELETE.

4. Confirm by clicking DELETE again.

Here's a screencast showing these steps:

image.gif.6de5b3930d5dbd5ea0ea4779402964d5.gif

If this isn't working for you, please contact Squarespace Customer Support using a support ticket.

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Edited by paul2009

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

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On 12/6/2022 at 8:26 AM, ejrsoft said:

any change on this????? two years later. im having the same issue. i cannot seem to make these categories disappear. i nnnneeed them gone

Can you share link to store page? We can help easier

Email me if you have need any help (free, of course.). Answer within 24 hours. 
Or send to forum message

Contact Customer Care - Learn CSS - Buy me a coffee (thank you!)

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On 12/6/2022 at 1:26 AM, ejrsoft said:

any change on this????? two years later. I'm having the same issue.

This thread is from August 2020 when there was a temporary bug that prevented categories being deleted. This was fixed shortly afterwards.

If you are unable to delete a category today then the cause is not the same and I recommend that you contact Squarespace Customer Care directly. 

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with a Squarespace Domain

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Hi there I had this problem too I was so frustrated as a jewellery designer I wanted to change the categories to collections but it could not be edited or deleted in any of the available control areas.

I finally had success by going into every single product and removed / unclicked the boxes of these categories linked to the categories header. the only problem was that there were 7 deleted items still showing on there which I can never get rid of ( template examples i think) with categories linked  so I was sure it still would not delete HOWEVER once any links were removed you can delete categories!

I then went in an added a new category called Collections and added sub categories. 

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55 minutes ago, deborahveitch said:

there were 7 deleted items still showing on there which I can never get rid of

If you contact Squarespace Customer Support, they can delete the stubborn 'deleted' products 

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with a Squarespace Domain

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