[Need Help] Cannot Remove Category from Store

Site URL: https://arialfx.com

Hi, I've come up to a problem where when I try to remove a category from the Store Advanced Settings, I just can't!
When I try to delete the category, it just doesn't work and it stays there even after I press "Delete". Please help.

I am having the same issue!

 yes having the same issue!

It drives me nuts, I've been trying for a few hours. I emailed them but no response until Monday, at least... If someone can find something?

On 8/1/2020 at 3:19 AM, arialfx said:

When I try to delete the category, it just doesn't work and it stays there even after I press "Delete".

This is not something that you or the community can fix. Only Squarespace can fix this issue. As this forum is not monitored for bug reports, if you are experiencing this issue, please report it to Squarespace Customer Care. You can reach out to them here.

However, I can confirm this issue on Squarespace 7.1 sites, in all Collections. For example, you cannot delete categories in the Advanced section of the Store Settings. 

Example of Squarespace 7.1 with Product Collections 1.0

As a temporary workaround, you can create a new Products Page and move your products to that new page. 

If you started your Squarespace 7.1 trial after Tuesday, you'll have new Product Collection features and so you won't be affected by this issue with Product Categories. On these newer sites, there is now a Categories option under General (see screenshot below) where you can edit or delete categories. 

Example of Squarespace 7.1 with Product Collections 2.0

any luck anyone?

Im currently having the same issue. After I confirm 'delete' the category doesn't disappear. Any ideas on how to remove this bug?

22 minutes ago, cwdesign87 said:

Any ideas on how to remove this bug?

Please see post above. You cannot remove it. You must wait for Squarespace engineers to fix this issue.

Is it a case of making a new store from scratch then?

I'm having the same problem. Glad to find this forum if for nothing other than to know I'm not crazy. I've submitted a support ticket. I hope they fix it soon.

Still no fix on this? I can't get through to anyone for help

If you haven’t yet updated with that new 7.1  categories update (don’t, it’s terrible), then you can control the categories (delete, create, edit) in the “edit product” panel of the product itself. Or through the inventory list in commerce.

I have the same issue!

I contacted Customer Care and have been informed that only my site was affected and that they would need to look further into it. Now it's been about 2 weeks and still no solution.

any change on this????? two years later. im having the same issue. i cannot seem to make these categories disappear. i nnnneeed them gone

On 12/6/2022 at 8:26 AM, ejrsoft said:

any change on this????? two years later. im having the same issue. i cannot seem to make these categories disappear. i nnnneeed them gone

Can you share link to store page? We can help easier

On 12/6/2022 at 1:26 AM, ejrsoft said:

any change on this????? two years later. I'm having the same issue.

This thread is from August 2020 when there was a temporary bug that prevented categories being deleted. This was fixed shortly afterwards.

If you are unable to delete a category today then the cause is not the same and I recommend that you contact Squarespace Customer Care directly. 

I'm having the same issue too!