AllAboutMe

I just tried again and it's still a bad request - would you mind pointing me in the right direction for the steps to complete for the below to make it work? -Ensure they are correct. Verify URLs. Ensure necessary permissions are enabled. Confirm the data format matches API requirements. Thanks

Could you please explain which countries on square space make up each of these categories for the below worldwide shipping as I need to manually input these for my shipping rule? This is how they are displayed on the Royal Mail website. However, when you try to select these categories, they are not available as shown below. So, I guess I need to select the countries that each area covers. World Zone 1 shipping South America, the Far East, South East Asia Thanks

Shopify is much better for e-commerce, and calculated shipping.

My most recent update still unhelpful with zero timeframe: I'm disappointed that I didn't choose Shopify due to the numerous issues I've had with Squarespace. I will definitely switch to Shopify once my business is established! The error when connecting square space integration is affecting many customers who are attempting to create a new integration or trying to re connect. Were currently providing feedback to our I.T team about what browsers customers are using or any active plugins that may be causing the problem. As soon as the problem is identified all customers affected will be contacted. I hope the details provided are useful, please reply or contact our Click and Drop helpdesk 0345 266 1004 if you require further help with your enquiry. Kind regards James Click and Drop Team

has this been resolved yet - i have a lot of bulk editing to pricing to do?

Thanks for sharing, I'm still in a back-and-forth with Royal Mail so will update if I ever get any intel. I tried all the whitelisting myself through lots of tutorials etc and it hasn't worked for me. I also spoke to someone who said it had to do with Google so whitelisted that too and still no luck. The problem is Royal Mail as they finally said that. so I've raised it to Royal Mail Developers/IT through the customer services .

Shipping from Multiple Locations I'm based in the UK and ship fashion products from my home studio. I've calculated the weight and dimensions for all my garments. Additionally, I use a third-party printer to send my prints from a different location, with set prices for shipping each print/frame. Balancing Shipping Costs If a customer buys a t-shirt, I intend to use weight-based shipping for the EU. However, since prints are not shipped based on weight, combining a print and a t-shirt in one order complicates the shipping calculation. Optimising Shipping Strategies Given this challenge, do you think setting flat rates for the EU and the rest of the world is the best solution? I'm concerned about potentially losing out due to high shipping rates if I opt for flat rates, but I'm struggling to find an alternative. Managing Shipping Rates Finding a balance between accurate shipping costs and not overcharging customers is crucial. Is it possible to offer flat rates based on average shipping costs for combined orders only, ensuring that neither lose out on high shipping fees nor deter customers with exorbitant rates? This is how it would look if I use weight-based for fashion-only orders (shipped from my home only with royal mail) Prints - can I use weight-based without putting in all dimensions as my print company deal with all that? Combined orders outside UK Flat rate for a print and fashion order? Thanks in advance

I just spoke to Royal Mail again for the 5th time time and they said that Squarespace is somehow blocking Royal Mail, perhaps as a hosting site or something related to the cloud. They insist that the issue is not on their end and that Squarespace should be able to assist its customers in resolving this problem. Can someone please help me and the other customers with this whitelisting issue? Many of us are small businesses without an IT department and really need your help.

I'm planning to use Sendcloud for shipping orders from my UK studio, along with a third-party drop shipping print company that uses its own couriers so will automatically add in their end the costs. I need to figure out how to set up a shipping rule for when a customer adds both a print (shipped from the drop shipping company) and a fashion garment (shipped from my studio) to their cart. How can I configure the shipping calculation for these two different locations? Additionally, I may need to cover the cost of one of the shipments, as its not the customer's fault products come from different locations....which could be tricky for international orders as the cost might be the same as one of my t-shirts so kind not worth it? Does anyone have any intel on this?

crazy isn't it, that even royal mail is so unhelpful! I really would like to use royal mail as its the best option for me but looks like I'm being forced to use an alternative! I have a call with send cloud to explore them but unless you ship 20 parcels or more with royal mail you cant use them via send cloud!

did you manage to sort this? im having the same problem.

I'm having trouble with Royal Mail's click and drop integration into my website. I keep getting a bad 400 request error. I've followed the integration steps on their website https://sf.digital/squarespace-solutions/how-to-integrate-royal-mails-click-and-drop-service-with-squarespace and also tried whitelisting the sites as suggested by their customer service team using https://help.parcel.royalmail.com/hc/en-gb/articles/360009923177-Click-Drop-IP-addresses-and-URLs-for-security-settings, but even in whitelist mode, it's blocking all my sites on Chrome. I've reached out to them via phone and email, but they haven't been able to provide any help beyond sharing the link. I work on my own and don't have an IT team to assist me. I considered using SendCloud, but unless I have 20 parcels per week, and have a royal mail business account I can't use Royal Mail through them. As I'm starting out I will need to build up to that number of parcels per week. i found this video myself and followed it but it is now blocking everything. its also asking for payment after entering 3 websites. I prefer Royal Mail because, with 24-tracked service on a residential click-and-drop account, they can collect from my house, which is important to me since I live in a remote area. Send cloud's next option is to use EVRI but they have bad reviews and the only drop-off point is not that easy to get to. does anyone have a step by step guide or video that has solved this problem. Thanks in advance

Thank you for the prompt response. Every time I attempt to integrate Royal Mail, I encounter a 400 bad request error, which another user has also experienced. It appears to be related to IP addresses, which I have no knowledge about. I noticed that you recommended Sendcloud to another user. What are the advantages of using Sendcloud over Royal Mail? I see that Sendcloud uses more couriers, but does it still not calculate carrier costs automatically? Also, Royal Mail offers free collection from my house. Would Sendcloud provide this service for a small one-person business? Finding this information on their website is quite cumbersome!I spoke to Royal Mail on the phone, but they couldn't help and told me to email. However, their response time is between 3 and 5 days, and I'm trying to launch my business and everything is becoming very complicated! I am a Mac user and can only find explanations for Microsoft when i google this problem. https://help.parcel.royalmail.com/hc/en-gb/articles/360009923177-Click-Drop-IP-addresses-and-URLs-for-security-settings

If you are manually having to still put in the prices, what exactly is the benefit of adding a third party shipping service?

I am based in the UK and will offer flat-rate tracked delivery. However, choosing shipping options for Europe and the rest of the world is quite complicated. I have measured and weighed all my products, so I could offer shipping based on weight. However, I'm not sure if it would be cheaper or easier to select one of the other options like FedEx or DHL, as they calculate shipping costs for you. The only issue is that I don't have a box to input the dimensions, just a large paper mailer at this point. I'm also concerned about the customs forms I will have to fill out for anything being sent out of the UK. I can see that there are extensions I could integrate, but I can't afford to invest in them at the moment as I haven't launched my business yet, but does anyone recomend ones? Any UK-based advice or information would be highly appreciated. Thanks in advance x