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My most recent update still unhelpful with zero timeframe: I'm disappointed that I didn't choose Shopify due to the numerous issues I've had with Squarespace. I will definitely switch to Shopify once my business is established!         The error when connecting square space integration is affecting many customers who are attempting to create a new integration or trying to re connect.   Were currently providing feedback to our I.T team about what browsers customers are using or any active plugins that may be causing the problem.   As soon as the problem is identified all customers affected will be contacted.
 
 
 
I hope the details provided are useful, please reply or contact our Click and Drop helpdesk 0345 266 1004 if you require further help with your enquiry.

Kind regards

James

Click and Drop Team

I just spoke to Royal Mail again for the 5th time time and they said that Squarespace is somehow blocking Royal Mail, perhaps as a hosting site or something related to the cloud.
They insist that the issue is not on their end and that Squarespace should be able to assist its customers in resolving this problem.
Can someone please help me and the other customers with this whitelisting issue? Many of us are small businesses without an IT department and really need your help.

Thanks for sharing, I'm still in a back-and-forth with Royal Mail so will update if I ever get any intel.
I tried all the whitelisting myself through lots of tutorials etc and it hasn't worked for me. I also spoke to someone who said it had to do with Google so whitelisted that too and still no luck.
The problem is Royal Mail as they finally said that. so I've raised it to Royal Mail Developers/IT through the customer services .

i've had no choice but to do the same but the amount of orders i have this is still incredibly time consuming. I am beyond frustrated by this. I can't find any information online to help me whitelist the URLs and i'm doubtful it will work either. Seriously considering moving platforms

Not had much luck with Customer Support on either end – both Royal Mail and Squarespace expect me to 'contact my IT department' to whitelist IP addresses on my servers. No idea what I'm supposed to do with that info since both of these platforms are supposed to be managing this on my behalf so I don't need an IT department. Not sure who owns the integration but it's not great.

Anyway, current workaround I've employed is to install the Click & Drop Desktop App – this sets a folder on your desktop that you can download your Squarespace orders to and it will bulk upload them into Click & Drop. There's an initial manual upload of the orders csv file which needs mapping to the required fields in Click & Drop. After that it looks like I'll need to download the orders csv file every day with the latest 'pending' orders. You can start this process from the Click & Drop integration page and it has all the relevant instructions to get set up.

Not perfect but better than the manual inputting of data I have had to do for the past 4-5 days. Hopefully  it will be possible to escalate the problem and it'll get sorted 😞 

The issue isn't Royal Mail. It's squarespace. We have been thinking of moving to shopify and maybe this is the push we needed! We raised a ticket but no help.