DCDR

PS-I forwarded the thread to Squarespace the other day to let them see the number of dissatisfied customers experiencing the issues...and they responded back to me in an email with a "solution"...and it was the same thread!! I had a fun time telling them it was a discussion I started and that they should really do better. I too, am not holding my breath. Talk about poor customer service (and not to bright either), lol!!!!

Hi all, Wow, this thread has been on fire since I last checked in!! @sussexseamstress0603 I agree that the workaround is not ideal, a bit over the top by Chrome re:security, and neither is the response from Squarespace acceptable. For those who would like a "solution", what I did was upload my files to Google Drive, and put a clickable link in a PDF, with a detailed explanation for those who are weary or aren't tech savvy, that will allow my customers will get to access the files. I also tell them to contact me if they have a question and I'll just send it to them (not very productive time wise, but, ok). I also send out an email before they get the order explaining it again. Overkill possibly, but I don't want to lose customers. Again, it's not ideal, causes customers to work harder than they should and may cause some to leave negative reviews (I hope not). Squarespace could simply make life easier and allow multiple downloads to a folder, but alas, they are of the "It's a Chrome issue" and aren't offering to help in any way. If I was not already invested in over a year creating my store, I would definitely leave. I may still do so once the millions roll in!! I hope you all are successful, despite this headache!! Take care.

Response from Squarespace: Deb L. (Squarespace) Hello again, I just wanted to follow up and confirm that this is an issue on Chrome's end after further investigation. Google has intensified security measures for .zip files downloaded through Chrome. This move isn't specific to Squarespace or your store but is rather a blanket security measure. Google aims to protect its users from potential threats, and given the prevalence of malicious entities using .zip formats to distribute malware, it appears they've chosen to flag all such files as a precaution. It is a fairly recent development and, sadly, is outside of our control. While it can be frustrating for legitimate sellers like yourself, it's essential to understand that this is a generic warning and not a reflection of the content you provide or the integrity of our platform. We recommend reassuring your customers about the safety of your downloads and encouraging them to use updated security software on their end for further confidence. As an alternative, you can consider using a different format. For example, instead of using a zip use a pdf instead. That .pdf could then contain a link to the actual file. I understand this is not an ideal solution, but it is one possible solution with this Chrome change. Let me know if you have any further questions, Deb L.

Wow, it's good to know it's not just me, but sad to know that we are all experiencing this issue. I agree that having a download flagged as dangerous isn't good for business as @sussexseamstress0603 stated and that we shouldn't have to do that. I also agree that Squarespace should let us upload more than one file per download. While I appreciate @creedon input, we can't blame customer behavior (although mindful downloading should be a thing). I've shared this issue with Squarespace and hope they will take our plight seriously...although history doesn't support that happening, I can still hope!! As for the instruction/warning @sussexseamstress0603 mentioned, I'd added that message to the download page, but even I thought if I saw that on a website, I'd think twice about purchasing. It just sound shady.

Hello All!! I hope you all are well and safe today. Just yesterday I started receiving an error message on my digital download when using Chrome stating it was dangerous and blocked. It had been working fine for months up until then. I have deleted and re uploaded the file many different times in many different ways Changing the tile, combing the zip file into one pdf, etc.). It's a pdf zip file. I'm sure you can imagine how negatively that would impact our business if customers paid for and couldn't open the file. Thankfully we caught the error and have just removed the file until the issue is fixed. I appreciate your help in this matter. Squarespace has only stated it's an issue on my end, but it happens on multiple computers from different people and only on Chrome. If it is an issue on our end, why did it suddenly just start? At any rate, I don't care who is at fault, I'd just like a solution if anyone has one. I've tired renaming the file using underscore as seen in a June 2022 https://forum.squarespace.com/topic/221140-please-help-zip-files-purchased-from-our-store-are-unreadable/ post thread, but without success. Thank you all so much!!