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  1. We are selling a physical music CD that has a free digital download of it. From what I can see, the only way to attach the digital download to it is after the purchase with an email that has a link to download it. I've created the email to go out immediately after the purchase, but I can figure out the process to link it to a digital file. Appreciate the help.
  2. Is anyone selling stock photography in SquareSpace? I have very specific aircraft images that I'm targeting to a very niche market and I don't want to give away most of my revenue to a stock agency. Are there any downsides to using SquareSpace over an agency? Can I protect my images from unauthorized downloads? Is there a good search feature which would use my keywords? Thanks.
  3. Site URL: https://www.huncreative.co Hello! Are or will there be any plans to offer the creation of variants for digital products? I noticed only physical products have this feature but it would also be VERY great for digital products that have variations: Example: Selling a single image at two different price points depending on usage.
  4. Hi all, we are trying to figure out whether it would be possible to sell access to a link / a external web-based service via the squarespace e-commerce. Currently we are offering it as a service where the customers receive the link afterwards their payment via an e-mail from ourselves. We would like to automate this by providing the link right after their payment directly in the shop. Does anyone have an idea how this could be set up in squarespace? Many thanks in advance.
  5. Hello, I am wanting to offer a downloadable product to the peers in my industry which is a template for the contract I use with clients, to save others time from writing up their own. Because I want this to be editable, I hoped I would be able to set up a Word doc for them to download but I only seem to be able to upload PDFs to use as downloadable products. Does anyone have a workaround for achieving this? Thank you!
  6. Probably a really simple answer to this but can I create a digital product that is essentially a ticket for an event that I'll be hosting at my premises? Thanks in advance
  7. Site URL: https://join.oraclegirl.org/product/karmic-delete-6-2-source-connection-recalibration-mp3/ I'm wanting to have donation based pricing on my website for digital products. Is there a third party payment processor that would do this and how would i integrate that onto my site? I've left an example of exactly how I'd like it to work. Someone can name their price, yet a minimum donation amount is in place. Thanks :)
  8. Site URL: https://www.heatherwineryoga.com/ I have a client that wants to remove the 24 hour deadline to download a purchased digital product. Does anyone know if that's possible?
  9. Hi there, I've already created a password-protected page (see screenshot) of the two file types of my graphic novel. This page was created specifically for backers, and I sent an email with the password when my campaign was complete. Now I want to offer digital downloads for anyone to buy the same thing using the "digital downloads" feature. Ideally I'd just want them to pay on the page, then receive the confirmation email with the URL and password to the page below. I've looked into the digital download email and I can't change the text to reflect that (rather than the link to the file, as it's currently set up). I really don't want to have 3 different products listed for the book (physical, ePub and PDF). Two is OK I guess. Does anyone have any ideas how to go about that? Many thanks, Rebecca S
  10. I want to sell a digital product that would be personalized for each customer. Basically the customer would provide some information and I'd use this info to customize the digital product - then after they pay I'd let them download this product. Can I do this with Squarespace? If there was a way for the download link to include a variable like {orderID} we could pass them their custom product but I don't see any documentation on this. Thanks for any help
  11. Hi, I´m testing the commerce tool and when buying a digital product the link to the download don´t work both Safari and Chrome, errors below... How to solve this?
  12. Site URL: https://www.samadog.com/products Hello, I have seen this questions ask a few times (recently) but with no responses. I am hoping someone could help us with a single product redirect. We have a course we will be launching soon, we would like to redirect ONLY those who purchase the course to a thank you page that will have a video on it. We do not want all purchases to be redirected here. Is this possible? Thank you for any help anyone out there might be able to provide. Please note: the product is not live on our page yet to view - if that is needed for help. 🙂
  13. Hi, Is it possible to mark a digital download product as sold out? I am looking under the inventory but the option does not seem to be available. Is there any workaround for this, such as changing the product to another type and marking it as sold out? Thanks in advance!
  14. Is there a way to limit the sale of digital items to customers from the USA only? I want to avoid the tax issues with selling to other countries for the time being. I saw that there is a way to set up shipping zones, but will that work with digital products?
  15. Hi Guys, I'm an artist and would like to offer personalized e-cards with corresponding mp3 digital downloads of original music. I understand that it is not possible to offer variants of digital items, so I will need to make each a unique product. I believe I can create the products and set up the form for personalization without an issue. However, I am wondering if it's possible to implement my vision for delivery. After a person selects, personalizes and purchases an image/music combo, I would like the recipient to get an email with a standard subject ('A gift for you!'). The body of the email should display the image, the personalized message, and a link to the mp3 download. Is this possible? Any help would be appreciated!
  16. Hi everyone, I'm looking to restrict sales of my ebooks to certain countries, namely to UK only. I see I can do this for shipping but it's really important from a publishers perspective to be able to restrict digital sales too. Does anyone know how to do this?
  17. Many 3D digital artists, including myself, are interested in moving away from platforms like Gumroad. Having signed up for Squarespace for the purpose of creating a website to show off my work, I found that the digital side is not quite as good as I had hoped. Currently, I've been considering Sellfy where the upload is 10 GB but the level of customization is far less than Squarespace. If the upload limit were greater than 300 MB and 10 GB instead, I would be very happy. If Squarespace did this, I'm sure they'd see how many new members and old members would join and stay. Additionally, when purchasing digital products, you should erase the address section as it isn't necessary. Could you please look into this for me as I am contemplating leaving only for this reason alone. I'm sure I'm not the only one struggling with this. It is also easy to imagine how many new costumers you would gain just from that. Thank you, Miriam.
  18. Hi, I am currently doing SEO of my client square space website. It has google analytics 3 and I am now moving it to analytics 4. Actually I am trying to integrate analytics with the site but I cant find where to integrate it. I have another site related to Digital display board on square space. I am trying to change alt tags on home page but i can find from where to add them.
  19. Hi, I am new to squarespace, are there any Sports Photographers here or anyone selling multiple digital photography products that can help me out? My question: We upload about 50-80 images per game, smugmug allows us to batch upload and applies watermarks to our images effortlessly. We can be uploaded and selling photos within an hour. It looks as though squarespace does not allow batch uploading and it does not apply automatically apply watermarks. It appears every image must be manually uploaded? Is that accurate?
  20. Hello, I'm in the process of setting up my website to sell digital products and I notice you can't have different pricing options like you can for 'physical products'. My digital products need different pricing depending on the license option you choose, but the exact same file would be downloaded when purchased. Is there a way I can create different price options for a digital product? I do not want to list the different license options as separate products as I think this would be confusing for the customer.
  21. Im trying to sell digital products that will all be over 300mb in size even when zipped. Is there a workaround so I can sell a link to a google drive or outside source? It only accepts files not links. If I cant find a workaround Im most likely going to have to cancel my squarespace ging forward. Any help would be appreciated!
  22. Hello Everyone, I am a bit clueless and shocked to see that in customers accounts panel, customers can see their past orders, but not any way to click and download their digital files...…Any possible way to provide them link with each order in their customers account panel??? Any Plugin- hack or DIY will also be appreciated.
  23. Hello! I would like to know if it is possible to add digital product variants? So far I have not been able to see that option and I fear that it is not possible for digital products? I want to sell a digital product that has 2 variants--> it can be downloaded in US letter size or A4 format. If I couldn't do that, it would look quite unprofessional to customers to have extra products for each format. Thanks in advance. BR, Jenny
  24. Hello! We are going to be selling a Digital book. We don't currently ship physical products to the EU or Great Britain due to VAT regulations. Will customers there be able to purchase this digital book if these countries are not in our selected shipping regions? Thanks!
  25. I would like to sell a digital-product that is password protected, but my question is, how do I get the password to a purchaser? I see that order confirmation emails can be customized per product category, but can they be customized per product? That is what I need.
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