Response from Squarespace:
Deb L. (Squarespace)
Hello again,
I just wanted to follow up and confirm that this is an issue on Chrome's end after further investigation. Google has intensified security measures for .zip files downloaded through Chrome. This move isn't specific to Squarespace or your store but is rather a blanket security measure. Google aims to protect its users from potential threats, and given the prevalence of malicious entities using .zip formats to distribute malware, it appears they've chosen to flag all such files as a precaution. It is a fairly recent development and, sadly, is outside of our control.
While it can be frustrating for legitimate sellers like yourself, it's essential to understand that this is a generic warning and not a reflection of the content you provide or the integrity of our platform. We recommend reassuring your customers about the safety of your downloads and encouraging them to use updated security software on their end for further confidence.
As an alternative, you can consider using a different format. For example, instead of using a zip use a pdf instead. That .pdf could then contain a link to the actual file. I understand this is not an ideal solution, but it is one possible solution with this Chrome change.
Let me know if you have any further questions,
Deb L.
