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CaitlinS

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  1. Thank you Paul. I have also reached out through customer service and their response was terrible. Hopefully with enough people reaching out that will help. I am also going to leave reviews in the Google Play store both on the Commerce App as well as the Squarespace one. If you have any other ideas on how I can get the word to them please let me know! I appreciate your support on this.
  2. Over the past 18 months we have been able to save our small business by having a beautiful online store with Squarespace. We had people buy gift cards through their and we now have people order from all over the country. It's been a lifesaver - and while we use a different POS for in-store purchases with the Commerce app we have been able to quickly update any in-store purchases and get easy notifications for any purchases coming in from the website so we can pull inventory before it sells in-store. We have also been able to redeem the online gift cards through the app, which has allowed us to "use them" in-store. It's been really good. However, now with the Commerce app being removed, we can no longer use the online gift cards in store and we cannot get notifications to our phones and iPad when orders come in. We can only see them in email. In addition, I have an Android phone which won't even allow we to do sales with the app in-person and even though I just downloaded the new app I cannot even update inventory through it, as it crashes immediately if I try to do anything with the inventory. Heading into the holiday season, with COVID back on the rise, I am really concerned that taking away the Commerce app is going to negatively impact our already small business. Why is such a change being made when the new app clearly doesn't have the features that the current one has? Why are you taking away options for businesses at this time? In talking to a rep they told me I should have a computer ready in case someone wants to use an online gift card in store and they should have to put their entire order in that way instead of me being able to redeem it how I have been. How does this seem like a reasonable workaround for this - when there already was a system that worked? If anyone knows someone who has figured out a workaround please let me know. We need to find a way to make this work and I'm really frustrated that Squarespace has been non-responsive.
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