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CaitlinS

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  1. Like
    CaitlinS got a reaction from Mermaid in Concerns About Removing Commerce App   
    Over the past 18 months we have been able to save our small business by having a beautiful online store with Squarespace. We had people buy gift cards through their and we now have people order from all over the country. It's been a lifesaver - and while we use a different POS for in-store purchases with the Commerce app we have been able to quickly update any in-store purchases and get easy notifications for any purchases coming in from the website so we can pull inventory before it sells in-store. We have also been able to redeem the online gift cards through the app, which has allowed us to "use them" in-store. It's been really good.
    However, now with the Commerce app being removed, we can no longer use the online gift cards in store and we cannot get notifications to our phones and iPad when orders come in. We can only see them in email. In addition, I have an Android phone which won't even allow we to do sales with the app in-person and even though I just downloaded the new app I cannot even update inventory through it, as it crashes immediately if I try to do anything with the inventory.
    Heading into the holiday season, with COVID back on the rise, I am really concerned that taking away the Commerce app is going to negatively impact our already small business. Why is such a change being made when the new app clearly doesn't have the features that the current one has? Why are you taking away options for businesses at this time? In talking to a rep they told me I should have a computer ready in case someone wants to use an online gift card in store and they should have to put their entire order in that way instead of me being able to redeem it how I have been. How does this seem like a reasonable workaround for this - when there already was a system that worked? 
    If anyone knows someone who has figured out a workaround please let me know. We need to find a way to make this work and I'm really frustrated that Squarespace has been non-responsive. 
  2. Like
    CaitlinS got a reaction from RobPegurri in Concerns About Removing Commerce App   
    Over the past 18 months we have been able to save our small business by having a beautiful online store with Squarespace. We had people buy gift cards through their and we now have people order from all over the country. It's been a lifesaver - and while we use a different POS for in-store purchases with the Commerce app we have been able to quickly update any in-store purchases and get easy notifications for any purchases coming in from the website so we can pull inventory before it sells in-store. We have also been able to redeem the online gift cards through the app, which has allowed us to "use them" in-store. It's been really good.
    However, now with the Commerce app being removed, we can no longer use the online gift cards in store and we cannot get notifications to our phones and iPad when orders come in. We can only see them in email. In addition, I have an Android phone which won't even allow we to do sales with the app in-person and even though I just downloaded the new app I cannot even update inventory through it, as it crashes immediately if I try to do anything with the inventory.
    Heading into the holiday season, with COVID back on the rise, I am really concerned that taking away the Commerce app is going to negatively impact our already small business. Why is such a change being made when the new app clearly doesn't have the features that the current one has? Why are you taking away options for businesses at this time? In talking to a rep they told me I should have a computer ready in case someone wants to use an online gift card in store and they should have to put their entire order in that way instead of me being able to redeem it how I have been. How does this seem like a reasonable workaround for this - when there already was a system that worked? 
    If anyone knows someone who has figured out a workaround please let me know. We need to find a way to make this work and I'm really frustrated that Squarespace has been non-responsive. 
  3. Thanks
    CaitlinS got a reaction from paul2009 in Concerns About Removing Commerce App   
    Thank you Paul. I have also reached out through customer service and their response was terrible. Hopefully with enough people reaching out that will help. I am also going to leave reviews in the Google Play store both on the Commerce App as well as the Squarespace one. If you have any other ideas on how I can get the word to them please let me know! I appreciate your support on this. 
  4. Like
    CaitlinS reacted to paul2009 in Concerns About Removing Commerce App   
    I'm hoping they'll review this decision - at least until the 'Squarespace' app has caught up to a level of functionality and usability that matches the 'Commerce' app they are retiring. I've raised concerns too.
    However as Squarespace don't routinely monitor this forum for customer concerns (see the guidelines - item 6) I do recommend that you continue to pursue a resolution through Customer Care. If everyone affected contacts them, they'll have a better idea of the potential impact of their decision.
  5. Like
    CaitlinS reacted to shophomework in Concerns About Removing Commerce App   
    Chiming in here as well, as the removal of the Commerce app right before the holiday season is adding a layer of stress my business does not need. I have run my business on Squarespace for five years now. During the pandemic our website became one of our lifelines. Once we were able to reopen the Commerce app became one of our most valuable tools for ensuring our customers were happy. I am so disappointed to hear that the Commerce app is going away at the end of September, especially when I see that the new Squarespace app is missing so many of the key features we rely on. These include: new order notifications, the ability to manually adjust gift card balances, and a reliable Android app. We small businesses have had to pivot so many times, especially those of us in California navigating through not only a pandemic, but wildfires. To lose a key feature that allows us to run our businesses smoothly, right before the holiday rush is crushing and extremely disappointing. Unfortunately if Squarespace can't see that the features offered by the Commerce app aren't valuable to its customers I will need to start looking for another website builder and will be encouraging my fellow small business owners to do the same.
  6. Like
    CaitlinS got a reaction from paul2009 in Concerns About Removing Commerce App   
    Over the past 18 months we have been able to save our small business by having a beautiful online store with Squarespace. We had people buy gift cards through their and we now have people order from all over the country. It's been a lifesaver - and while we use a different POS for in-store purchases with the Commerce app we have been able to quickly update any in-store purchases and get easy notifications for any purchases coming in from the website so we can pull inventory before it sells in-store. We have also been able to redeem the online gift cards through the app, which has allowed us to "use them" in-store. It's been really good.
    However, now with the Commerce app being removed, we can no longer use the online gift cards in store and we cannot get notifications to our phones and iPad when orders come in. We can only see them in email. In addition, I have an Android phone which won't even allow we to do sales with the app in-person and even though I just downloaded the new app I cannot even update inventory through it, as it crashes immediately if I try to do anything with the inventory.
    Heading into the holiday season, with COVID back on the rise, I am really concerned that taking away the Commerce app is going to negatively impact our already small business. Why is such a change being made when the new app clearly doesn't have the features that the current one has? Why are you taking away options for businesses at this time? In talking to a rep they told me I should have a computer ready in case someone wants to use an online gift card in store and they should have to put their entire order in that way instead of me being able to redeem it how I have been. How does this seem like a reasonable workaround for this - when there already was a system that worked? 
    If anyone knows someone who has figured out a workaround please let me know. We need to find a way to make this work and I'm really frustrated that Squarespace has been non-responsive. 
  7. Like
    CaitlinS got a reaction from shophomework in Concerns About Removing Commerce App   
    Over the past 18 months we have been able to save our small business by having a beautiful online store with Squarespace. We had people buy gift cards through their and we now have people order from all over the country. It's been a lifesaver - and while we use a different POS for in-store purchases with the Commerce app we have been able to quickly update any in-store purchases and get easy notifications for any purchases coming in from the website so we can pull inventory before it sells in-store. We have also been able to redeem the online gift cards through the app, which has allowed us to "use them" in-store. It's been really good.
    However, now with the Commerce app being removed, we can no longer use the online gift cards in store and we cannot get notifications to our phones and iPad when orders come in. We can only see them in email. In addition, I have an Android phone which won't even allow we to do sales with the app in-person and even though I just downloaded the new app I cannot even update inventory through it, as it crashes immediately if I try to do anything with the inventory.
    Heading into the holiday season, with COVID back on the rise, I am really concerned that taking away the Commerce app is going to negatively impact our already small business. Why is such a change being made when the new app clearly doesn't have the features that the current one has? Why are you taking away options for businesses at this time? In talking to a rep they told me I should have a computer ready in case someone wants to use an online gift card in store and they should have to put their entire order in that way instead of me being able to redeem it how I have been. How does this seem like a reasonable workaround for this - when there already was a system that worked? 
    If anyone knows someone who has figured out a workaround please let me know. We need to find a way to make this work and I'm really frustrated that Squarespace has been non-responsive. 
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