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Top banners on our site display as cropped when their direct link is searched

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The top banners on our site’s pages display as cropped when their direct link is searched.


If you reload the page after clicking on the link it will then display correctly.

Squarespace support said that it seems that the code we've added to the Link in our 
Secondary Navigation is causing this issue on our site.
See this screenshot of the link with the code added in its Link Title for reference:

But when I remove the <strong></strong> code it still happens. 

Can anyone help us please! We're a nonprofit and don't have funds to designate to figuring this out. 



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