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desktop v mobile cart checkout issues

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Posted

Hi, I can't work out why the cart and checkout experience is operating perfectly on desktop, but not on mobile devices. I have set up my fulfilment profiles to include in-store pickup and also express delivery. On desktop, this functions well, the user is charged a set delivery fee if they select this option, and it's free to pick up in store, however on mobile the delivery fee is charged automatically and only in-store is available as an option (i.e people are paying to collect!) - there are no options available to select delivery. Any help would be much appreciated! 

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Posted

Please share the site’s URL. By default, it isn't included in your post.

If this issue only affects certain products, please explain the steps to reproduce the issue.

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

Posted (edited)

Thanks for the link. When I use it, I'm offered two checkouts, one through Squarespace and one through Bopple. Can you explain the steps needed for us to reproduce the issue, and provide a screenshot of the issue? What should I click and what should I see?

Alternatively you want to contact Squarespace Customer Support, ideally using live chat, as they'll have live access to your site.

 

Edited by paul2009

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

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