BCNC Posted January 11 Share Posted January 11 Hi everyone, We use a custom code from Raiser's Edge, a Blackbaud product, for a form submission solution on our website event pages, such as here. Notice how the form only appears above the RSVP button when refreshing the page. This is noticed on desktop and mobile. What could be causing this? Is there a way to have this custom code form load on the initial visit? Thank you for reading this. Link to comment
sorca_marian Posted January 11 Share Posted January 11 This is probably because it takes a while for the logic of the third party's code to load. Most people probably won't even notice it 👨🔧👨💻 Contact me for development work - I’m a Freelancer Software engineer, Architect, and Designer UI/UX 🙋♂️ Squarespace Custom Web Development & Design 📅 Manage Tasks, Take Notes, and Upload Related Images 📹 Squarespace Tutorials for free - YouTube📹 💯🚀 I have worked on over 200 Squarespace sites with custom code for over 9 years 🙋♂️ Let's connect on LinkedIn Link to comment
Solution paul2009 Posted January 11 Solution Share Posted January 11 4 hours ago, BCNC said: Notice how the form only appears above the RSVP button when refreshing the page. What could be causing this? Ajax Page Loading is causing this. Please see my explanation here: Why does Squarespace code only work on refresh? Did this help? Please give feedback by clicking an icon below ⬇️ About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
BCNC Posted January 23 Author Share Posted January 23 (edited) On 1/11/2024 at 3:53 PM, paul2009 said: Ajax Page Loading is causing this. Please see my explanation here: Why does Squarespace code only work on refresh? Did this help? Please give feedback by clicking an icon below ⬇️ This solved it. We aren't noticing any performance issues either. Thank you. Edited January 23 by BCNC Link to comment
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