Pawel2021 Posted December 10, 2023 Share Posted December 10, 2023 I really need some help with a cart number error. I have attached a screen recording video of my problem. On my site, when you add a product to the cart, the cart shows 1 (which is good), then when you click into the cart, the product shows and the cart still shows 1 (also good). But when you click out of the cart, the cart number reverts back to 0 (not good). When you click back into the cart, the product is still there and the cart number shows 1 again (correctly). I have contacted Squarespace support about this and they identified for me that my Cookie Control banner seems to be causing the conflict. I added my Cookie Control banner by through the Code Injection feature using the script for it produced by Cookie Control from Civic, who produce the Cookie Control feature. I'd like to keep this Cookie Control feature, but I need my cart to work correctly. Can somebody advise on some code I can add in order to make the cart work correctly please? The help would be hugely appreciated! Thanks, Pawel Cart Numbers Problem Screen Recording.mov Link to comment
creedon Posted December 10, 2023 Share Posted December 10, 2023 Please post the URL for a page on your site where we can see your issue. A link to the backend of the your site won’t work for us, i.e. a url that contains /config/. Please set up a site-wide password, if your site is not public and you've not already done so. Post the password here. Adding a site-wide password does not allow anyone to alter your site. It only allows those with the password to see your site. Please read the site-wide password and how to share a link documentation to understand how they work. We can then take a look at your issue. You may find How to post a forum question post useful. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
Solution paul2009 Posted December 10, 2023 Solution Share Posted December 10, 2023 2 hours ago, Pawel2021 said: On my site, when you add a product to the cart, the cart shows 1 (which is good)...but when you click out of the cart, the cart number reverts back to 0 (not good). I have contacted Squarespace support about this and they identified for me that my Cookie Control banner seems to be causing the conflict. Can somebody advise on some code I can add in order to make the cart work correctly please? You shouldn't need code. This issue is occuring because your third party cookie management solution appears to be blocking one or more of the Squarespace cookies that are 'essential' for the cart. These include 'CART' and 'hasCart'. When you've configured your cookie software so that it does not block these, you should be able to test it successfully 🙂. Did this help? Please give feedback by clicking an icon below ⬇️ About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
Pawel2021 Posted December 11, 2023 Author Share Posted December 11, 2023 @paul2009 Thank you so much!! Your advice directed me in the right direction for honing in on this issue. Lo and behold, I've adjusted the configuration in the code for the Cookie Control feature so that the CART and hasCart cookies are protected and the cart works now! @creedon Thanks for responding. Apologies. My site is live and the address is www.football-infographics.com. The issue is resolved thanks to Paul's guidance. creedon 1 Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment