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Warning in analytics " Analytics is likely inaccurate due to disabled cookies."

By jhale, in Pages & Content

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jhale Level 4

jhale

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I have a warning in analytics that says:

 " Analytics is likely inaccurate due to disabled cookies."

This has never appeared before, I checked and the cookies are set to on. I've been working on the site, but never touched the cookie settings.  I've tried turning the cookie selection on and off, the warning still appears. Any ideas on what's happening?

Thanks!

 

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paul2009
paul2009

Please provide a link to the site and, ideally, a screenshot of your cookie banner settings so we can take a look 🙂. The warning message is correct if you've selected the Opt-in & Out setting

jhale
jhale

Hi Paul thanks, it was the opt-in & out setting. I appreciate the help!

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paul2009 Level 18

paul2009

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Posted (edited)
7 hours ago, jhale said:

I have a warning in analytics that says: " Analytics is likely inaccurate due to disabled cookies."

I checked and the cookies are set to on.

Please provide a link to the site and, ideally, a screenshot of your cookie banner settings so we can take a look 🙂.

The warning message is correct if you've selected the Opt-in & Out setting because, when cookies are disabled, the website cannot drop a cookie to track unique visitors (over a two year period) or drop a cookie to track visits (over a 30-minute browsing period).

If your cookies are enabled then I encourage you to inform Squarespace directly by raising a ticket through Squarespace Customer Support. 

Did this help? Please give feedback by clicking an icon below  ⬇️

Edited by paul2009

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional.

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