Swardjun Posted September 21, 2023 Share Posted September 21, 2023 Hey, The captcha on my website isn't working. I have a form on my landing page that I enabled captcha but it's rejecting my keys. I've verified that they're up to date but I keep getting the error message "ERROR for site owner: Invalid key type." Anyone know how to fix this? Link to comment
paul2009 Posted September 21, 2023 Share Posted September 21, 2023 4 hours ago, Swardjun said: I have a form on my landing page that I enabled captcha but it's rejecting my keys. To help you troubleshoot this further, forum users will need a working link to the page. Alternatively, you can reach out to Squarespace directly by raising a ticket through Squarespace Customer Care. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
Swardjun Posted September 26, 2023 Author Share Posted September 26, 2023 Here's a working link to the page http://hsward.com/ Link to comment
Solution paul2009 Posted September 26, 2023 Solution Share Posted September 26, 2023 22 minutes ago, Swardjun said: Here's a working link to the page Thanks for the link. When creating the keys, have you correctly chosen the older v2 reCAPTCHA option with the "I'm not a robot" checkbox? Cover pages don't support the new "invisible" type. Are you Did this help? Please give feedback by clicking an icon below ⬇️ About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
Swardjun Posted September 27, 2023 Author Share Posted September 27, 2023 Where do I find this section reCAPTCHA option in squarespace? I don't know if I've seen this before. Link to comment
paul2009 Posted September 27, 2023 Share Posted September 27, 2023 The screenshot is from Google - on the page where you create the keys. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
Swardjun Posted September 28, 2023 Author Share Posted September 28, 2023 That worked! I switched it to V2 and that fixed the problem. Thanks so much @paul2009! Link to comment
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