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How to link a squarespace website with a squarespace registered domain

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Hi all

New to Squarespace. I created a basic website. I paid for the full subscription. I purchased 2 domains. 

Why am I finding it so hard to link them? I can make the website public using the really long squarespace domain, but not using my domain. This seems like it would be a super basic function, and since everything else has been super simple, I'm really stumped why this part is so hard? What am I missing please. There's also nobody at Squarespace to help with this, surely there would be a 24/7 chat line, but no.....

Many thanks - Matt

 

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30 minutes ago, mutski said:

I purchased 2 domains. Why am I finding it so hard to link them? I can make the website public using the really long squarespace domain, but not using my domain.

It should be straightforward to add domain names, but it can take some time to take effect. What is the first domain name? Where did you purchase it from? Which steps have you tried? What happened?

Please note that a website can only have one primary domain. If you add another, it will redirect to the primary one.

Regarding support, you can contact Squarespace Customer Care directly here. Live chat is available Monday-Friday between 4AM and 8PM ET and from 10AM to 6PM AEST. At other times you can complete their support form and they'll email you back.

Edited by paul2009

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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Hi Paul. Firstly thanks for the quick response!

I purchased everything from Squarespace. The first domain (primary) is pacificelectronics.com.au.

I did lodge an email request with support, very surprised they don't have people worldwide hours. Thanks

 

 

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  • Solution
5 minutes ago, mutski said:

I purchased everything from Squarespace.

Then it should be possible to connect it like this:

Click on the domain in your account dashboard (in your screenshot)

Open the Domains panel.

Click the domain you’d like to move from its “parking page”.

Scroll down and click Move Domain to Another Site

In the pop-up window, click the featured image of the site you are moving it to.

Log into the new site, and click Confirm to complete the process.

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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