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Upload file function not working on intake form

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Hi, as part of my intake form questions while scheduling an appointment, I added a file upload option for customers to upload their resume. However, when I try booking a test appointment using incognito mode on Chrome, clicking the "Choose File" button does nothing. Only a small message appears that says "javascript:doFileUpload('13286556')" in the bottom left of my browser.

Any fix for this?

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  • 2 months later...
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I'm having a similar issue, but my file upload page no longer has any options at all.  It had been set up to include a form for contact info and description of client's needs, and a button to click to upload a file.  Suddenly today there's nothing except a blurb about other ways to get their files to us.  Any idea how to fix this?

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  • 5 months later...

Same.  I have an intake form that requires my customers to upload a file at the time of booking--a vaccination record for their dog.  But I don't see that these files are being saved to the client list entry.  Where is the file going?  This is one of the main reasons I chose Acuity.  Please help.


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5 minutes ago, mwess said:

I have an intake form that requires my customers to upload a file at the time of booking.  Where is the file going?

The file that a client uploaded through an intake form is saved directly in the appointment.

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