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Issue with Font on Mobile after Transfer

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Posted (edited)

Hey guys,

So, I recently just had my domain transferred from another provider to Squarespace. And my website is online and all that BUT there seems to be an issue with the font. I use the Orpheus Pro font in the Site Styles throughout my site for its elegant aesthetic.

Screenshot.thumb.png.0f3a9e1576c31c6634ef1d0486d32594.png

But the mobile version is just coming up as a basic Arial.

Screenshot_20230506_022313_Brave.thumb.jpg.aa7ca6bfcbedc161b3c660cd67f571dd.jpg

Prior to the domain transfer, this was never an issue. I check the Site Style settings and it's still set to Orpheus Pro and I have no idea why it shows up as Arial on mobile, where the settings are for that and/or how to fix it. But, I've tried on numerous browsers on my phone and the Arial is ruining the vibe of my site here and if anyone knows how to fix it I'd really like to know.

I also checked the admin side of things and it appears properly there but the public face still shows as Arial... What gives?

Screenshot(1).thumb.png.1be06fd0a992f8b074cfdf8407540c13.png

I tried googling it and all I found were irrelevant threads on issues with custom fonts. Help, please! 

Thanks.

Edited by Pharocious
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So, just an update for anyone who finds this in the future… Customer service informed me that my issue is a known issue after domain transfers. They aren’t sure why it happens yet but basically if you don’t set up the recently transferred domain as the primary domain it confuses the site causing font and formatting issues. I fixed my problems after setting my recently transferred domain as my primary domain.

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