AdminDITP Posted March 30 Share Posted March 30 Hello, I have set up an email automation that emails a customer when they purchase a specific product. The email is designed to have a link to a form for clients to fill out, and this is working just fine. The problem arises when a client with the same email address purchases another of the same product; it seems that the automation doesn't get resent in this case. Is there any way to turn that on or am I missing something? Thanks! Link to comment
paul2009 Posted March 31 Share Posted March 31 (edited) 14 hours ago, AdminDITP said: I have set up an email automation that emails a customer when they purchase a specific product. The problem arises when a client with the same email address purchases another of the same product; it seems that the automation doesn't get resent in this case. Is there any way to turn that on or am I missing something? This is a known limitation "to limit inbox spam". If someone triggers the same automation twice within 30 days, they won't receive the automated message again. For example, if they purchase a product connected to an automation twice, they'll only receive the automation after the first purchase. Did this help? Please give feedback by clicking an icon below ⬇️ Edited March 31 by paul2009 About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
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