After purchase emails only send once to the same email?

Hello, 

I have set up an email automation that emails a customer when they purchase a specific product. The email is designed to have a link to a form for clients to fill out, and this is working just fine. The problem arises when a client with the same email address purchases another of the same product; it seems that the automation doesn't get resent in this case. Is there any way to turn that on or am I missing something? 

Thanks!

14 hours ago, AdminDITP said:

I have set up an email automation that emails a customer when they purchase a specific product. The problem arises when a client with the same email address purchases another of the same product; it seems that the automation doesn't get resent in this case. Is there any way to turn that on or am I missing something? 

This is a known limitation "to limit inbox spam". 

If someone triggers the same automation twice within 30 days, they won't receive the automated message again. For example, if they purchase a product connected to an automation twice, they'll only receive the automation after the first purchase.

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