Where are my products?

I moved some products (landscape paintings) from one page to another (all painting products) using the select and move function and they just disappeared. I can search and find them on the internet, but I can't find them while I'm logged into Squarespace, for example I can search for this painting and find a webpage for it, but can't find the product on any of my pages when I'm logged in. Help again please . https://www.jodistewartart.com/landscape-drapery-painting/p/riverside

This sounds like a technical issue. Please contact Squarespace Customer Care directly for assistance and let us know how you get on.

Thanks

Hi again Paul, just for information Squarespace has let me know that all the products still exist on the Inventory page under Commerce. I still haven't figured out how to get them back onto pages, but very relieved that they are still exist and I don't have to remake 20 or so pages. Thanks for your help.

After Googling I see this question has been asked multiple times and still not answered - how to get items from inventory onto store pages. If I get an answer from support I'll publish it here.

1 hour ago, JodiStewartArt said:

I see this question has been asked multiple times and still not answered - how to get items from inventory onto store pages. If I get an answer from support I'll publish it here.

It should not be possible to have a product listed in Commerce > Inventory without being assigned to one of your Store pages. Is it possible that you have more than one Store page?

If you edit the product, you'll be able to see the Store page where the product is located by going to the Marketing section and looking under SEO and URL.

If the product does not include the URL of one of your store pages, you'll need help from Squarespace Customer Care. Do let us know how you get on.

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If I go to Commerce>Inventory I can find the product page. When I look at the product it is listed as https://www.jodistewartart.com/landscape-drapery-painting/p/beach-dawn

The only thing that has worked is making a duplicate of the page which will then show up on the store page. So obviously there is something that is slightly different about the settings of the duplicate product which allows it to show up on the product page but I have tried all the different settings and can't figure it.

Tech support is just asking me repeatedly to check unlinked pages which I have done multiple times.

Any help appreciated as I have now spoken to three different people at tech support who just tell me the same thing and I have now spent two days trying to figure it out.

3 hours ago, JodiStewartArt said:

When I look at the product it is…indicating it is on store page landscape-drapery-painting. 
When I go to store page landscape-drapery-painting the product is not there.

Can you explain how you are going to the landscape-drapery-painting page?

I couldn’t find a direct link to this page on your site, but when I go directly to the page, using the following URL, the Beach Dawn painting is there:

https://www.jodistewartart.com/landscape-drapery-painting

The tech team contacted me and said they've done some work and some of the products are now showing up. I haven't had a chance to check it out yet. Will update you with what happens next. Thanks