How to edit the merchant email "A new order has arrived" to include item details

When I receive these the email notifications do not include order details, only the Item Title.  I need the Item Decription to be included.  Is this possible?

6 minutes ago, kimmme said:

When I receive these the email notifications do not include order details, only the Item Title.  I need the Item Decription to be included.  Is this possible?

The order notification will include the product title, the SKU, the variant(s) and any information included on a custom product form. Can you explain the issue for me? Why is the product description important?

So that I can see what they purchase, there are details not in the "Product Title".  I've been having to print out pages of emails dicussing their order and I really need it to just print on this order confirmataion email.  I was previously using Paypal invoices but am hoping I can use the order confirmations as a paid invoice (which to me that makes sense).

Maybe the "custom product form" is what I should be using (I'm unaware of this option/form) if all info from this will be included?  

is there no solution to this?

On 2/7/2023 at 9:40 PM, kimmme said:

Maybe the "custom product form" is what I should be using (I'm unaware of this option/form)

Please see Creating a custom product form.

I'm already using a custom form for the customer to complete in order to get a quote, I don't think is the solution - what I'm doing is creating the "item" in the commerce/inventory area so that thay can make a payment.  On the completed order email notification I want the email to  include details of the order - not just simply the "title" of the item.    

If this doesn't work that way then I'll have to find another option for invoicing, but I'm hoping this can work as I want to keep everything within the Square site.  I mean, it's what I'm paying the high price to have a Square site, am I right??  

13 minutes ago, kimmme said:

what I'm doing is creating the "item" in the commerce/inventory area so that thay can make a payment.  On the completed order email notification I want the email to  include details of the order

To give us some context, can you provide an example of a product and the details?

Aboslutely.  I create this inventory so that I can link a customer to make a payment.  

Product name is:  Custom Order for Liz 

Description is:

• 6" Choc/Van cake with boho rainbow topper 

• 1 doz cookies + ribbons 

• 1 dozen macarons (ombre if possible)     

• 1 dozen cake pops (choc/van/rv)

• Pink/blush/boho color palette for baby shower “Sophia Grace”

• PICKUP: 9a on Fri Feb 17
  
   

   

My email notification only shows:



And what I'd like is for the email to include everything in the Item Description.  (consider it as my 'packing list')
 

Thank you for the additional info. I can see you are using this as a substitute for an invoicing solution. There isn't a practical workaround for this because products weren't designed to be used in this way. Sorry.

This is a commerce site, so I'm confused.  What would be the proper use of the products I pay for on this Square site account to generate invoicing/packing slips?  Are you saying there is a better way, or that there is no way, to generate what I'm trying to generate?