Checkout page error

I've had multiple customers unable to checkout on my website as a error pops up- "Couldn't load page" with a "Try again" button. It doesn't load the checkout page when you press "Try again".

It seems to work properly on my phone and my laptop, however my family has tested it and they also receive the error message. 

I have attached a photo that a customer has sent me below. I'm unsure of how to fix this, does anyone have any advice?

19 hours ago, emandem said:

I've had multiple customers unable to checkout on my website as an error pops up- "Couldn't load page" with a "Try again" button. It doesn't load the checkout page when you press "Try again".

Which browser are these customers using? Ask them to test it with a mainstream browser like Chrome or Safari because browsers inside social media apps aren’t very reliable. If it still doesn’t work, please contact Squarespace Customer Care directly. Let us know how you get on. 

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Some of my customers have told me they're having trouble checking out on there phones but when i check on my computer i dont get the same error page, it lets me checkout. Please help! 

I just posted about having this same issue with my website and customers... they can see the checkout page on their laptop but not their phone. Could you let me know if it ever gets solved for you?

hi! i'm also having this problem, the checkout seems to work fine on the browser but says error when you follow the instagram link, can't seem to find any help anywhere yet

Hey emandem,

Thanks for posting here! This question will require some troubleshooting, so we’ll be creating an email ticket on your behalf for our Customer Support team to assist.

For any others experiencing checkout issues, please reach out to our Customer Support team directly.