emilyradforth_

Just an update, mine has finally started working again! Hope everyone else’s has too, I’ve been reporting it to Instagram every day so thankfully it seems to have paid off.

I was told that squarespace are looking into it and are bringing it up to Instagram to raise the issue but it doesn’t seem like they’re being very urgent about it. Hopefully if we keep emailing and reiterating how serious this is they will take note and actually push this to Instagram. I recently paid for my yearly subscription so really don’t want to have to leave but I’m feeling a bit helpless and don’t know how long to let it go on for before I do have to move to another platform, very frustrating and disappointing response from squarespace so far

I’ve also had this issue since Thursday now and don’t seem to be getting anywhere. Squarespace just keep saying to use another browser but as businesses we obviously need our links on social media so this is not helpful. It’s pretty impossible to individually get answers from Instagram so squarespace really need to help us out here to address the issue with Instagram and get it sorted asap, I’m sure our sales are all being affected by this one way or another and I don’t want to have to leave squarespace for another platform but if the issues continues I might not have a choice

hi! i'm also having this problem, the checkout seems to work fine on the browser but says error when you follow the instagram link, can't seem to find any help anywhere yet