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Hello, I had a domain connect to a old Squarespace template that was a old design. I have removed it from my old one and tried reconnect it with my new site. I've tried following the guide but there is no drop down anymore. Its asking to transfer. 
When i have gone to do that it says..
 

Transfer in Progress

To complete the domain transfer, please contact your current provider and update the IPS tag to TUCOWS-CA.

When i have gone to go daddy they have no idea what im talking about. Can anyone help me connect my site!!!! 

NOTE: SQUARESSPACE. GIVE US A NUMBER TO RING!

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20 minutes ago, jackbradleydesign said:

I had a domain connect to a old Squarespace template that was a old design. I have removed it from my old one and tried reconnect it with my new site. I've tried following the guide but there is no drop down anymore. Its asking to transfer. 

Squarespace would prefer you to transfer it because they'll then be able to bill you for the domain on an ongoing basis, but if you are happy with GoDaddy, you do not need to transfer the domain to use it on your Squarespace - you can simply connect it, just as you did before and then change some of the DNS settings in your GoDaddy account.

To cancel the transfer on your Squarespace website:

  1. Go to Settings > Domains.
  2. Click the domain that's pending transfer.
  3. Click Cancel transfer.
  4. Confirm the cancellation.

After you have done this, follow the guide Connecting a domain to your Squarespace site or use online chat to contact Squarespace Customer Care for further help. They do not provide assistance by telephone.

Edited by paul2009
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