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Customize member area JOIN form to capture additional information

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Site URL: https://www.lacreme.ae/

I've just found out (from Squarespace live chat) that it is NOT possible to customize the JOIN form for member areas. I want to capture additional information about users when they register to join my member area. This seems like a pretty basic and obvious functionality. Surely every business requires this. Am I missing something?

Functionality I'm trying to achieve:

  • 1 member page (yes, only 1 page!) in my site is only available to registered users (members)
  • if a non-signed-in user tries to go there they go to an access denied page and are challenged to JOIN or SIGN IN - once done successfully they can go to the member page
  • if a signed-in user tries to go there they get to the member page without challenge
  • This is all working fine
  • BUT ... the Squarespace JOIN form only asks for firstname, lastname, email, create password, re-type password. I want to ask for additional information: mobile number, date of birth, nationality, which part of the country they live in, interests (tags) ... this will allow me to send more relevant comms to them.

This seems pretty straightforward to me but I just can't figure it out. I've asked Squarespace live chat and they tell me I need to use their regular member area JOIN form and then ask members to fill in another separate form! This would really suck.

I love Squarespace and I just cannot believe something so simple isn't possible!

Would really appreciate any ideas, examples or help please.

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  • Solution
On 4/13/2022 at 5:22 PM, Dashford said:

I've just found out (from Squarespace live chat) that it is NOT possible to customize the JOIN form for member areas. I want to capture additional information: mobile number, date of birth, nationality, which part of the country they live in, interests (tags) ... this will allow me to send more relevant comms to them.

This seems pretty straightforward to me but I just can't figure it out. I've asked Squarespace live chat and they tell me I need to use their regular member area JOIN form and then ask members to fill in another separate form!

Sadly, they are 100% correct. It's one of a number of limitations of Member Areas.

You cannot prompt customers for information during sign-up and it won't be possible to change this, even with code.

As you heard, you can use workaround that prompt for this information before or after the or sign-up by using a form, but the responses can only be sent off-platform, for example into an email or a Google sheet. You won't be able to capture this and store it in the member's profile because tags and notes cannot be edited programmatically (you must edit them manually). 

I know this isn't what you wanted to hear, but I hope it saves you some time.

Did this help you today? Please provide feedback by clicking a 'Like' or 'Thanks' icon below  ⬇️

Edited by paul2009

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About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
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@Paul2009 thanks so much for the explanation. It does save me time, thank you.

One thing I am not clear on ... could I build my own form (which includes all the additional fields I want) and use this as a member registration? I.e. do it outside of the standard JOIN via access denied page? I'm happy to pay a Squarespace consultant to do it ... if it is possible.

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  • 6 months later...
On 10/15/2022 at 1:06 PM, Octavian9765 said:

I would like to edit the sign up form, so that the members which sign up can give their university name in a separate field.

You cannot edit the sign up form to capture this information. You can only use a separate form. Please see the answer in the thread above:

 

Edited by paul2009

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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  • 2 months later...

I came up with a work around for this too.

On the join page I got rid of any and all buttons that link to the join form that lets you create an account with just your name and email address.
Then I used the "add a section" to create a "form" that had all my personalized membership form questions on it. 
When you hit submit on the form there is an option in editing to have a confirmation page shown OR a redirect page that automatically takes you to a landing page. 
So I created a payment page with my membership options that is unlisted and can only be accessed using the auto-redirect from the form submission. Then they select their membership option, pay, make an account, etc. but I have already gotten the membership form filled out from them and can go from there. 

 

Hope this helps!

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