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Deep Links In Matterport Tour/iFrame embed not working

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Site URL: https://www.spacescan3d.com/

Hi everyone,

I'm not very well equipped to explain this issue. I'll give my explanation and then the email response from Dree at Squarespace. Thank you all in advance:

I embedded a virtual tour from my Matterport account on my Squarespace site home page (Linked above). The virtual tour has two "mattertags" inside it (one out the front door and one on the back deck). These tags have deep links that should link the user to a second virtual tour. They work in my Matterport account and in a browser with the share-link, sort of. They worked perfectly when I created them--the backyard link would take you to the back side of the second location and the front walkway link would take you to the front side of the second location. Now all links just take you to the first position of the second location: (https://my.matterport.com/show/?m=kik9SeKPF6f). They don't work on Squarespace at all. Both Matterport and Squarespace directed me to the other company but Squarespace did a little extra digging for me (thank you Dree)  and sent me the following email that I hope will explain the situation better:

After investigating further I was able to find that the tour you've installed isn't loading the link included within the tour regardless of the Squarespace site that it is loaded on. There are no specific elements or other code that I can locate in your site that would be conflicting with the tour, and it looks like the issue is due to the specific link that is set up in the code for the tour. 
 
When I locate the link, it directs here:

https://my.matterport.com/show/?m=752mTx7kamx&cloudEdit=1&sr=-2.95%2C.58&ss=1&qs=1 
 
Here's a short video showing where I found that:

Locating link within Matterport tour (video)
 
If I view that link on a separate browser that isn't connected to Squarespace, I can see that it doesn't load as well. As we discussed in chat, we can't help troubleshoot code, and since the code used to add the tour is built through iFrame, we'd be unable to see how the specific link is set up. Since Matterport built and manages the tour widget, they will need to help to locate why that specific link isn't working. I've copied that code here for more context:
 

<iframe width='100%' height='480' src='https://my.matterport.com/show/?m=kik9SeKPF6f&brand=0' frameborder='0' allowfullscreen allow='xr-spatial-tracking'></iframe> 

 
I recognize that this may not be the answer that you were looking for, but I hope this helps to pinpoint the issue a bit further. I've linked to Matterport's support here just in case you need it:

https://support.matterport.com/s/contactsupport?language=en_US 
 
If Matterport still tries to direct you back to Squarespace, please note that our troubleshooting code is out of Squarespace's scope of support, so I would recommend posting your issue into our Squarespace forum here:



forum.squarespace.com 
 
The experts in our forum can take a look at your specific issue and they may be able to help to see how it is interacting with Squarespace's code. 

I'm at a loss here and Matterport is not being helpful, so far, at all. Please, if you can, help me! 

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Are you referring to this?

1096063229_Screenshot2022-03-24at20_44_46.png.9a024f2fa547614f67c881b036e97830.png

This link doesn't work for me, even if I view the tour directly in a browser (with no connection to Squarespace).

 

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About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
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4 minutes ago, OilyBoyd said:

what happens for you?

This:

96028722_Screenshot2022-03-24at20_44_52.thumb.png.d5f1016f7da561ea01794631f453aeb1.png

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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Ok--so the level of broken is steadily getting worse. As I mentioned in my original post, these links worked completely in the beginning, then somewhat, then not at all. I have submitted all my info to Matterport again. This sounds like a significant bug in their software...which is unfortunate for me bc they told me before if they determine the issue to be caused by a bug, I'm basically SOL 😞

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