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New to platform, First Site launched, but multiple payment methods are not working. Is this a typical?

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We have finally launched our first site on Squarespace.  Overall the process was fantastic, the tool is quite intuitive.

The last item to test was payments.  This is were it all fell apart.  We have set up both Stripe and PayPal/Venmo.  We also enabled Apple Pay as that is popular with our audience.

As of this afternoon we are still unable to accept payments via Apple Pay or Venmo.  We have an open ticket and have been informed that this is escalated. 

Are others having any payment issues?  Is there anything out of the standard documentation that we might be missing?  We have tried all the basics, Apple Pay make sure the switch is on, Venmo, make sure Safari is allowed to do web purchases and Pay Pal one touch purchase is off.

We are just out of ideas and our new audience is not very excited about our pages.

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12 hours ago, MikeS2022 said:

As of this afternoon we are still unable to accept payments via Apple Pay or Venmo.  We have an open ticket and have been informed that this is escalated. 

I have not experienced any issues like this with payments on Squarespace but there are different implementations depending on your country and currency so it could be specific to your situation. You've done the right thing in getting in touch with Squarespace Customer Care. Let us know how you get on.

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